Receptionist (M/F/X)

As our Receptionist, you’ll be the first smile our guests see and the last goodbye they remember. You will:

• Welcome guests warmly, handle check-in/out, and manage guest accounts with accuracy.
• Respond to calls, messages, and requests with professionalism and care.
• Keep guest information and hotel procedures secure and confidential.
• Support other hotel teams to deliver a seamless guest experience.
• Take every opportunity to upsell services and showcase our facilities. We’ll provide full training on our systems and procedures, plus a one-night stay so you can experience the hotel from a guest’s perspective. We believe attitude and personality are everything – we can teach skills, but not passion. To thrive with us, you’ll need:
• A genuine willingness to learn and an eagerness to contribute.
• Previous hotel experience (essential).
• Experience with Opera PMS or Opera Cloud (essential).
• A friendly, professional approach and fluency in English (other languages a plus). What’s in it for you:
• Free stays in our UK hotels, 50% off meals in Accor restaurants, and discounted rates worldwide.
• Access to Accor Academy for continuous learning and development.
• Wellbeing support and opportunities to grow across the global Accor network.
• The chance to work in an inclusive, diverse environment where everyone belongs. Apply today – we’d love to hear from you. Ibis Budget London Heathrow Central – Be the face that makes first impressions last. At Ibis Budget London Heathrow Central, our mission is simple: create memorable moments for every guest, from arrival to farewell. As part of the Accor family, you’ll unlock opportunities across 5,000 hotels in 100+ countries, with access to training, growth, and global career mobility. We’re not just offering a job – we’re offering a place to grow, belong, and be yourself. Hospitality is a work of heart, Join us and become a Heartist ®.