Receptionist

Direct the overall administrative activities in accordance with current applicable Federal, State, and local standards, guidelines and regulations, and as directed by the Administrator and Business Office Manager, to assure that proper administrative procedures are always maintained.

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

Answers phones and transfers calls to appropriate staff members as well as takes clear and concise messages.

Greet visitors as they enter the facility. Provides direction to visitors, residents, and vendors as well as maintains the visitor log.

Understands the emergency procedures and adheres to them. Responds to residents/staff/visitors/building emergencies by following established procedures and policies including placing all appropriate phone calls for assistance/notification.

Maintains an orderly work area.

Exhibits appropriate behavior and appropriate conversation with staff, residents and in front of residents, visitors and vendors.

Maintain resident confidentiality; treat residents with kindness, dignity and respect.

Is familiar with and complies with Resident's Rights, assure resident safety and promptly report all complaints, accidents and incidents to supervisor.

Attends and participates in orientation, educational in-services and required annual training.

May assist the Business Office Manager with A/R, A/P, billing and resident account functions.

Assists with special projects and other duties as requested.

Caring/Compassion

Accountability

Dependability

Adaptability/Flexibility

Effective Communication

Confidentiality

Team Player

Dedication

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