Business Office Manager

Direct the overall administrative activities and billing activities in accordance with current applicable Federal, State, and local standards, guidelines and regulations, and as directed by the Administrator, to assure that proper administrative procedures are always maintained.

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

Assist in planning, developing, organizing, implementing, evaluating, and directing of the administrative office policies and procedures

Assure that all office personnel follow established policies and procedures

Interpret the facility's policies and procedures to personnel, residents, family members, visitors, etc., as directed by the Executive Director

Represent the facility at and participate in meetings as required by the Executive Director

Ensure administrative functions are carried out promptly for an efficient operation

Delegate administrative authority, responsibility and accountability to other responsible persons

Make written and oral reports/recommendations to the Executive Director concerning administrative procedures

Process administrative accounts payables invoices and vendor related inquires

Assure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained to perform required duties

Perform other tasks as assigned

Manages daily census changes (admissions, discharges, payer changes, room changes etc)

Deposits checks daily into depository account and process credit cards as requested

Manages resident trust funds and maintains confidential files, ensures compliance with all state and federal regulations

Complete month end AR close and billing for all payers or coordinate billing with the corporate biller

Ensure timely billing of resident liability by maintaining the correct liability in PCC

Manage outstanding Accounts Receivable by reviewing AR aging weekly to identify potential refunds, adjustments or rebilling and communicate with the appropriate biller

Document all collections efforts in PCC

Recommends accounts for outside collection Attorney

Managed Medicaid pending applications timely including coordinating referral to Medicaid Eligibility Specialist or activity working the Medicaid application

Manage annual redeterminations for Medicaid enrollments

Meets with, or ensures that another staff member meets with, all residents/responsible party upon admission and throughout the stay to explain financial obligations and paperwork

Audits new admission files to ensure completeness and accuracy

Meets with, or ensures that another staff member meets with, all residents/responsible party upon discharge to explain any remaining financial obligations

Communicates accounts at risk to the Administrator, prepares for and attends weekly A/R review meetings, documents collection Activities

Attend monthly triple check to ensure Medicare A, Medicare B and Managed Care claims are accurate prior to biller submitting claims

Attend weekly Medicare meeting and weekly MMQ meeting

Supervises, organizes, evaluates, and monitors business office operations and staff, including Business Office Assistant and receptionists (if reporting to Business Office Manager)

Caring/Compassion

Accountability

Dependability

Adaptability/Flexibility

Effective Communication

Confidentiality

Team Player

Dedication

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