Receptionist / Guest Experience Officer
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About the Role
We are looking for passionate individuals to join our team and be part of launching the city's most anticipated new padel club. Job Description: As a Receptionist / Guest Experience Officer, you will be the first point of contact and the face of the Padel Club.
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Overview
We are looking for passionate individuals to join our team and be part of launching the city's most anticipated new padel club.
Job Description
As a Receptionist / Guest Experience Officer, you will be the first point of contact and the face of the Padel Club.
Your mission is to provide a five-star welcome and ensure a seamless, memorable experience for every member and guest, from their initial booking to their departure.
You are the guardian of our premium customer service.
Key Responsibilities
- Warmly welcome members and visitors, embodying the premium spirit of the club.
- Manage the end-to-end booking process through our online system, by phone, and via WhatsApp.
- Process payments for bookings, memberships, and pro-shop purchases efficiently and accurately.
- Handle all inquiries regarding our offerings, pricing, and events with professionalism.
- Ensure smooth communication between clients, coaches, and the rest of the team.
Candidate Profile
- Previous experience in a similar role (luxury hospitality, premium sports club, high-end retail).
- Excellent communication skills with fluent English (French or Arabic languages are a plus).
- Impeccable presentation with a positive and proactive attitude.
- Strong customer service skills and the ability to multitask effectively.
What We Offer
- The opportunity to be part of an ambitious and unique project in Dubai from its launch.
- A modern, stylish, and dynamic work environment.
- A passionate team focused on excellence.
- Growth opportunities within a fast-growing brand.
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