Club Manager

About This Role

CLUB MANAGER — Premium Padel Club (Dubai)

We are looking for a dynamic, detail-oriented Club Manager to lead the day-to-day operations of our premium padel club in Dubai. You will be the heartbeat of the club — ensuring an exceptional client experience, driving team performance, and maintaining operational excellence across all touchpoints.

What you'll do every day:

Operations & Facility Management

• Conduct a full club walkthrough and opening checklist upon arrival
• Verify consumable products, bar fridge stock levels, and ensure inventory reporting to management
• Manage day-to-day maintenance and facility reporting (courts, lighting, electricity, equipment)
• Implement operational protocols in exceptional situations (bad weather, equipment damage, unforeseen events)
• Optimize the Pro Shop and café point of sale — product displays, digital advertising, layout improvements

Team Leadership & Staff Management

• Lead a morning briefing with the cleaning team to align on daily schedule, task allocation and priorities
• Conduct staff training sessions on client service, soft skills and software usage
• Provide ongoing coaching to staff to optimize performance, engagement and sales
• Support staff throughout the day on software functionalities and correct operational errors in real time
• Cover for absent staff members during schedule adjustments or sick leave

Client Experience & Guest Relations

• Serve as the primary point of contact for guest relations, building genuine relationships and proactively addressing needs
• Handle client requests and complaints outside the reception team's scope, in person and via WhatsApp
• Bring consistent attention to detail across all touchpoints to deliver a premium client experience

Booking, Revenue & Software Management

• Review daily planning, incoming client messages, and monitor booking activity
• Monitor revenue figures and produce sales reports
• Oversee booking software optimization, client profile management and application settings
• Ensure planning is correct with coach schedule and liaise with instructors for upcoming sessions

Marketing & Community

• Boost events daily across community groups to drive engagement and increase bookings
• Report key operational insights, client feedback and special requests to the General Manager

Ad hoc responsibilities:

• Welcome and host external service providers and partners on-site
• Assist in the planning and execution of internal events and partner activations
• Step in as a player replacement to maintain court booking rates
• Support all teams during peak periods, including bar service and booking management
• Produce coach invoices and invoice reconciliation for transmission to management
• Conduct inventory counts and update software with new products

What we're looking for:

Experience:

• Minimum 2–3 years in operations management, hospitality, sports club management, or a similar hands-on leadership role
• Proven experience managing teams of 5+ people in a client-facing environment
• Background in sports, fitness, or leisure industry is a strong advantage
• Experience with padel or racquet sports is highly valued but not mandatory

Skills:

• Strong leadership and people management — ability to motivate, train, and hold teams accountable
• Exceptional client service mindset with a natural ability to build relationships
• Rigorous attention to detail and ability to maintain high standards
• Comfortable with booking/POS software and able to troubleshoot in real time
• Excellent organizational skills and ability to multitask in a fast-paced environment
• Strong communication skills in English; Arabic and/or French is a plus
• Hands-on, solution-oriented — willing to step in wherever needed

Who you are:

• Passionate about sports and the padel community
• Positive energy, professional attitude, genuine hospitality mindset
• Resilient and adaptable — comfortable managing the unexpected with composure
• Proactive and autonomous — takes ownership without waiting to be told
• Team player who leads by example

What we offer:

• A leadership role at the heart of a growing premium padel club
• A dynamic, sports-driven work environment with a passionate team
• Competitive salary package commensurate with experience
• Opportunities for career growth as the brand expands

To apply, send your CV and a brief cover letter explaining your motivation and relevant experience.

Job Type: Full-time

Work Location: In person