Receptionist / Front Desk Coordinator

About NmoHub

Position Overview

Front Desk & Visitor Experience

• Welcome visitors, clients, founders, partners, investors, and guests in a professional and friendly manner.
• Ensure all visitors are received, guided, and directed to the appropriate team member or meeting room.
• Maintain a clean, organized, and professional reception area.
• Manage visitor logs, guest registration, and access coordination.
• Provide accurate basic information about NmoHub, its services, programs, and office procedures.
• Create a positive first impression that reflects NmoHub’s brand and professionalism.

Calls, Messages & Communication

• Answer, screen, and direct phone calls professionally.
• Take accurate messages and forward them to the relevant team member.
• Respond to general inquiries through phone, email, WhatsApp, or reception channels when required.
• Support internal communication between visitors, team members, founders, and partners.
• Handle inquiries politely, clearly, and with proper escalation when needed.

Meeting Room & Office Coordination

• Coordinate meeting room bookings and ensure meeting spaces are prepared before use.
• Support physical and virtual meeting arrangements when required.
• Assist with guest hospitality, refreshments, and meeting readiness.
• Coordinate with the admin team regarding office supplies, reception materials, and meeting requirements.
• Support events, workshops, Demo Days, and visitor-heavy activities at NmoHub.

Administrative Support

• Provide basic administrative support to management and team members.
• Receive, sort, and distribute mail, documents, deliveries, and packages.
• Maintain simple records, visitor logs, contact lists, and front-desk trackers.
• Support document printing, scanning, filing, and coordination.
• Assist with scheduling, appointment coordination, and internal follow-ups.
• Support daily office operations to ensure a smooth and organized workplace.

Hospitality & Community Support

• Support founders, incubatees, and guests using NmoHub’s workspace or meeting areas.
• Help create a welcoming and professional environment for entrepreneurs and ecosystem visitors.
• Coordinate with the team during startup meetings, partner visits, workshops, and community activities.
• Maintain a service-oriented approach with all stakeholders.

Key Performance Indicators

• Visitor handling quality
• Call response rate
• Meeting room readiness
• Reception area cleanliness and organization
• Internal team satisfaction
• Guest satisfaction
• Administrative task completion
• Speed and accuracy of escalation
• Punctuality and attendance
• Professional appearance and behavior

Qualifications

• Diploma or bachelor’s degree in Business Administration, Office Management, Hospitality, Public Relations, or a related field.
• 1+ year of experience in reception, front desk, customer service, hospitality, office administration, or a similar role.
• Professional communication skills in Arabic and English.
• Strong interpersonal skills and a pleasant, welcoming personality.
• Good organization, time management, and attention to detail.
• Ability to handle visitors, calls, and administrative tasks at the same time.
• Familiarity with Microsoft Office, Google Workspace, email, calendar tools, and basic office systems.
• Professional appearance and strong sense of responsibility.
• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred Experience

• Experience in a startup, incubator, accelerator, coworking space, business center, consulting firm, hospitality environment, or professional services company.
• Experience supporting executives, founders, clients, or VIP visitors.
• Familiarity with meeting room booking, visitor management, and event support.
• Experience using CRM, calendar systems, WhatsApp Business, or office management tools.
• Interest in entrepreneurship, startups, and Saudi Arabia’s innovation ecosystem.

Required Competencies

• Professional presence
• Hospitality mindset
• Clear communication
• Positive attitude
• Attention to detail
• Organization
• Confidentiality
• Patience and emotional control
• Multitasking
• Reliability and punctuality
• Service orientation
• Basic problem solving

Work Environment

Why Join

• NmoHub?
• Join a growing innovation company where your role directly shapes how visitors, founders, partners, and clients experience NmoHub. You will be part of a fast-growing entrepreneurial environment and support the daily operations of a company working closely with startups, investors, and ecosystem stakeholders.