Receptionist/Front Desk Agent/Guest Service Agent (Arabic Speaker)

Role overview

Front desk and guest services

• Process guest check-ins, check-outs, reservations, requests, changes, and cancellations.
• Secure payment, verify or adjust billing, activate and file room keys, and relay messages.
• Explain room features and provide information about amenities, services, operating hours, directions, and local attractions.
• Follow up on outstanding guest requests and problems.
• Record wake-up calls and relay them to the appropriate department.

Cashiering and reporting

• Run and review daily reports and logs and complete cashier and closing reports in the computer system.
• Count and secure the bank and process payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Notify Loss Prevention or Security of guest theft reports.

Role qualifications and standards

• Arabic language ability is indicated by the Arabic Speaker role title.
• Communicate clearly and professionally and use appropriate telephone etiquette.
• Welcome guests, anticipate service needs, and maintain professional appearance and conduct.
• No specific education, years of experience, or certification requirements are stated.

Schedule and work setting

• The schedule is full time.
• The position is not remote.