Receptionist

Company Description

Job Description

• Manage efficient check-in and check-out processes, including guest information updates and key card issuance.
• Handle cashiering duties, foreign exchange transactions, and night audit tasks.
• Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow-up.
• Demonstrate thorough knowledge of hotel rates, packages, and discounts.
• Manage safe deposit boxes and assist with information counter, business centre, and other front desk duties as required.
• Ensure guest security and adhere to hotel accident prevention policies.
• Greet all guests warmly upon arrival and departure, maintaining a hospitable atmosphere.
• Report unusual occurrences and review daily logs for outstanding issues or special assignments.

Qualifications

• Demonstrate proactivity, good judgement, professionalism and integrity in challenging situations
• Russian speaker preferred; fluency in English is essential
• Minimum 1-2 years' experience in a similar role, preferably in a hotel or hospitality setting
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests from diverse backgrounds
• Proficiency in hotel management software and computer systems
• Strong organisational skills and ability to multitask in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of local attractions, restaurants, and services to assist guests with inquiries
• Ability to handle cash and process various forms of payment accurately
• Excellent problem-solving skills and ability to remain calm under pressure
• Commitment to providing exceptional customer service and creating a welcoming atmosphere for guests
• Basic understanding of security protocols and emergency procedures
• Ability to stand for extended periods and assist with light lifting or carrying of guest luggage when required
• Professional appearance and adherence to grooming standards
• Willingness to work collaboratively in a team environment and support colleagues as needed

Additional Information

• Your team and working environment:
• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
• Note: Customization may be included for any specific local or legislative requirements, such as work permits
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.