Receptionist
Role Overview
The Receptionist delivers seamless guest check-in and check-out and memorable hospitality experiences.
Key Skills for This Role
Full Job Posting
Role overview
The Receptionist delivers seamless guest check-in and check-out and memorable hospitality experiences.
Typical duties
- Welcome guests, verify details, assign rooms, issue keys, and provide welcome materials or bell-service assistance.
- Verify departure charges, process payments, issue receipts, and accurately use the point-of-sale system.
- Answer inquiries using knowledge of hotel offerings, room types, rates, promotions, and local information.
- Recommend hotel services and amenities using upselling techniques.
- Respond to requests, resolve concerns with care and urgency, and manage messages and communications.
Team qualities
- Hilton emphasizes hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
About Hilton
Hilton describes itself as a global hospitality company with an award-winning workplace culture and career support for team members.
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