Reception & Reservation Manager (Hospitality)
Skills
About This Role
Job Summary
The Reception & Reservation Manager is responsible for overseeing front-of-house operations and managing all reservation activities within a hospitality food and beverage environment.
The role ensures a seamless guest experience by supervising reception staff, optimizing booking processes, and coordinating with service teams to maximize efficiency and customer satisfaction.
Key Responsibilities
- Oversee daily reception and reservation operations.
- Supervise, train, and schedule front desk staff.
- Manage reservation channels (phone, online platforms, and walk-ins).
- Ensure accuracy and organization of booking records.
- Handle guest inquiries, complaints, and special requests professionally.
- Coordinate with kitchen and service teams to ensure smooth operations.
- Monitor table turnover and occupancy levels to optimize capacity.
- Generate reports on reservations, guest trends, and performance metrics.
- Maintain high standards of customer service and guest relations.
Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- 3–5 years of experience in hospitality or food & beverage operations.
- Strong leadership and interpersonal skills.
- Experience with reservation systems and CRM tools.
- Ability to work in a fast-paced, high-pressure environment.
Key Skills
- Excellent customer service skills
- Team leadership and supervision
- Problem-solving and decision-making
- Time management and organization
- Attention to detail
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