Real Time Analyst

Qualifications

• High school diploma or equivalent required Intermediate MS Excel knowledge MS Windows operating system navigation skills Strong written and verbal communication skills Ability to interact with all levels of management across various locations Ability to build and maintain strong working relationships Strong analytical skills Comfortable with flexible work timings and willingness to stretch Essential Duties and Responsibilities: Real time monitoring and Intraday performance management Exception Management Real time reports- Hourly/ Daily/ Weekly Preparing Dashboards Analysis and Process development Incident tracking, logging and escalations Process and Procedure adherence Competencies: WFM RTA Basics/Formulas & Call center Fundamentals MS Excel Formulas Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.