Real Time Analyst
Role Overview
When a market moves, our queues move with it.
The Customer Experience team at Polymarket operates in an environment where volume can spike without warning, driven by breaking news, major events, or a market that suddenly goes viral.
Real-time management here is not a background function.
It is the difference between customers getting help and customers churning.
You will sit inside the CX Operations team, reporting to the Capacity Planning Lead, and you will be the person watching the queues when everyone else is watching the markets.
We work with in-house agents and BPO partners, and keeping both aligned to actual demand, in real time, across multiple channels, is the core of this job.
The forecast tells you what to expect.
You handle what actually happens.
This hire matters because we are growing fast and our support complexity is growing with it.
We need someone who has done this before, who does not need to be told when to act, and who can communicate a staffing risk clearly and quickly to the people who need to know.
If you are the kind of person who stays calm when the dashboard turns red and moves fast with a spreadsheet, this role was built for you.
Key Skills for This Role
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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