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Readiness Services Consultant (Remote)
CrowdStrike
Remote, USA
Full-time
Mid
Remote
Discovered 5 days ago
Role Overview
As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives.
This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.
Full Job Posting
What You’ll Do
- Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
- Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
- Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
- Execute timely account reviews, follow-up documentation, and service scoping
- Develop and maintain customer success plans with clear next steps
- Contribute to program enhancement initiatives and best practices development
- Support team pipeline growth through strategic account expansion
- What You’ll Need:
- Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
- Proven track record of managing senior-level relationships in technical environments
- Strong project coordination capabilities with emphasis on customer service
- Excellence in both written and verbal communication
- Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
- Clear competency in managing multiple customer relationships simultaneously
- An understanding of cybersecurity concepts and incident response considerations
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
- Bonus Points:
- Strong business acumen and problem-solving skills
- Track record of implementing program improvements
- Knowledge of security frameworks and compliance requirements
- Previous experience in incident response or security consulting
- Experience with service delivery optimization and process improvement
- What This Role Will Offer You:
- Platform to work with industry-leading security professionals and technologies
- Variety of learning and growth opportunities
- Chance to build and maintain strategic customer relationships
- Opportunity to drive cybersecurity preparedness for leading organizations in the context of an evolving threat landscape
- Scope to contribute to the growth and evolution of CrowdStrike's Services business and beyond
- #LI-DL1
- #LI-Remote
- Benefits of Working at CrowdStrike:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work CertifiedTM across the globe
- CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
- CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
- If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
- Find out more about your rights as an applicant.
- CrowdStrike participates in the E-Verify program.
- Notice of E-Verify Participation
- Right to Work
- CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $95,000 - $140,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
- For detailed information about the U.S. benefits package, please click here.
- Expected Close Date of Job Posting is:12-20-2026
Qualifications
- Experience with service delivery optimization and process improvement
About CrowdStrike
Cybersecurity10,001+Founded 2011
CrowdStrike is an American cybersecurity company that provides cloud-delivered endpoint protection, threat intelligence, and cyberattack response services. It is best known for its Falcon platform, which uses artificial intelligence to stop breaches.
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