RCM Associate, Member AR & Pre-Access (Contractor)

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

We’re looking for a Billing Specialist who can combine their healthcare experience with a fast-paced and ever-changing environment. You’ll work with the Billing team to support timely and accurate financial clearance and claims submission, research and resolve authorization, referral, eligibility, and member billing questions, and help document and improve team processes so billing is handled correctly from start to finish.

Review authorization, referral, and eligibility issues from the billing team, and work them to resolution while meeting productivity and quality targets

Learn and apply payer-specific requirements, including authorizations, referrals, carve-outs, and TPA plans

Communicate with members to obtain financial information and verify insurance coverage

Calculate member financial responsibility and provide accurate cost estimates

Review billing activity and transaction history to answer member billing questions

Accurately record and reconcile member payments in the practice system

Identify collection opportunities, including payment plans and hardship applications, and escalate as appropriate

Coordinate with the coding team and clinicians when coding questions arise, and with Member Support on billing and collection questions

Maintain accurate and complete member records in the electronic medical record and billing systems

Pull reports and review balance and authorization data to spot trends, and share findings with your lead or manager

Flag workflow pain points and suggest improvement ideas

Support new workflow rollouts and help keep standard operating procedure documentation up to date

Partner with teammates, and occasionally Product / Engineering, to resolve RCM issues

Escalate complex or unresolved issues to the team lead or manager

Complete other assignments as requested

Uphold HIPAA compliance guidelines and all relevant regulations

3+ years of Revenue Cycle Management experience, with working knowledge of medical billing claims

Familiarity with financial clearance, insurance verification, or authorizations

Experience speaking directly with members or patients about billing or insurance

Working knowledge of billing, coding, and claims follow-up

Experience communicating with payers to resolve issues

Proficiency in Excel and comfort with basic data analysis

Comfort with claims billing software and Microsoft Office, and a desire to learn new tools

Ability to work across multiple systems and workflows

Strong attention to detail and problem-solving skills

Strong communication and interpersonal skills

Self-starter who asks questions and learns quickly

Passion for advocating for Headspace’s members

Experience in behavioral health, mental health, telehealth, or digital health billing

Experience in B2B2C healthcare

Exposure to health plan / EAP

The range below reflects base, variable, and equity for this role.

This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.

Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.

Total Compensation Range

€22 — €25 EUR

Country-specific benefits may vary and will be detailed separately.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.