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Quick Lane Manager

John Jones Auto Group
Salem, USA
Full-time
Mid
Onsite
Discovered 1 months ago

Full Job Posting

Responsibilities

  • Manage the day-to-day operations of the Quick Lane Tire & Service department.
  • Lead, coach, schedule, and develop service advisors and technicians.
  • Ensure customers receive professional, timely, and friendly service.
  • Oversee vehicle workflow to maximize productivity and minimize customer wait times.
  • Monitor repair orders and ensure services are completed accurately and efficiently.
  • Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.
  • Provide accurate service recommendations and estimates to customers.
  • Monitor department sales, labor productivity, expenses, and overall profitability.
  • Establish and track department goals and performance expectations.
  • Maintain appropriate tire and service-related inventory levels.
  • Handle customer questions or concerns and work toward timely, professional resolutions.
  • Ensure technicians follow established safety procedures and dealership policies.
  • Maintain a clean, organized, and professional Quick Lane facility.
  • Identify opportunities to improve customer retention and repeat business.
  • Maintain accurate documentation and ensure repair orders are completed properly.
  • Work collaboratively with dealership leadership and other departments to support overall dealership goals.

Qualifications

  • Previous automotive service, Quick Lane, tire, or related management experience preferred.
  • Strong leadership and team-development skills.
  • Excellent customer service and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong organizational and problem-solving abilities.
  • Knowledge of automotive maintenance, tires, and basic vehicle service operations.
  • Experience managing department performance, productivity, and profitability preferred.
  • Comfortable working with dealership computer systems and service-related technology.
  • Valid driver's license and acceptable driving record.

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