Quality Supervisor

Key responsibilities

• Investigate corrective actions, identify root causes, and define corrective and preventive measures.
• Work with customer quality representatives and ensure effective corrective action, audits, and validation reports.
• Support safety requirements and culture; support ISO 9001:2015 and TL 9000 certification processes.
• Report quality issues, trends, and losses to the Branch Manager and manage monthly branch KPI reports.
• Manage monthly safety meetings, audits, equipment inspections, and 5S housekeeping audits and reports.
• Maintain QMS records, corrective actions, calibrations, and EDOCS team-member profiles.
• Conduct internal audits and prepare quality control reports, data analysis, metrics, trend reports, and QC plans.
• Ensure products and processes meet customer and internal quality standards and maintain registration-compliant quality systems.
• Train employees on audit requirements, department procedures, and performance expectations; document deficiencies.
• Identify process and product deficiencies, perform calibrations, and lead continuous improvement initiatives.

Experience and qualifications

• 3–5 years of quality management experience; distribution or warehouse experience is preferred.
• Strong root-cause and trend-analysis reporting skills and analytical, problem-solving, organizational, decision-making, and follow-up abilities.
• Strong written and verbal communication, presentation, and cross-level management communication skills.
• Experience using Excel, Word, and PowerPoint to chart trends, create metrics, and monitor data.
• Ability to work independently and as part of a team, with attention to detail and flexibility in duties and schedule.
• Previous training and development of quality team members is preferred.
• Experience with root cause analysis, 5 Why techniques, process audits, writing work instructions, and reporting data trends.
• Six Sigma, 5S, Lean, enterprise telecom, ISO 9001:2015, TL 9000, and WorkSafe BC knowledge are preferred or listed as a plus.
• Experience with continuous improvement methodologies.

Posting information