Quality Principal Engineer

Quality is everything at Dell Technologies. It’s what we’re known for, and we build it into every process we create. Within Quality Engineering, we play a critical role in developing, implementing, and maintaining technical quality assurance and control systems. We continuously identify opportunities to improve the inspection, verification, and validation of our products. Our team is responsible for defining quality strategies and governance frameworks while driving the implementation of quality standards and methodologies. We also collaborate with engineering teams and customers to gather, analyze, and leverage data to enhance product quality and reliability.

As a Quality Principal Engineer , you will be responsible for driving the quality performance of drives within Enterprise Systems. You will leverage data analysis and dispatch profiling to identify trends, investigate issues, and support root cause analysis. Working closely with cross-functional teams, you will help ensure timely containment and resolution of potential quality concerns while promoting continuous improvement across the product lifecycle.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Quality Engineering team in Round Rock, Texas .

Collaborate with external and internal Enterprise partners to drive continuous and measurable improvements in product and process.

Monitor field performance of hard disk drives and solid-state drives used in the ISG portfolio to identify issues and allow for early investigation and mitigation.

Lead investigation, capture root cause failure analysis, lead containment and corrective actions, and document lessons learned to prevent issue recurrence.

Drive (HDD and SSD) quality across the ISG portfolio to identify and implement projects to improve Customer Experience and reduce dispatched rates (FIR).

Lead Quality extended team to execute plans/schedules that support LOB goals and initiatives.

Forecast lifetime dispatch rates (5 yr. FIR) for current and new platforms.

Defines and drives reduction initiatives, and develops supporting business cases for product design features

Communicates with leadership and sometimes executive level teams, proactively communicating and recommending options and solutions, ability to make a case prior and anticipate questions

Deals with ambiguous situations within project, across organization and influencing change Considers impact on customers in quality decisions

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

BA/BS Degree in Engineering field (electrical, mechanical, systems, computer) with 4+ years of related experience or MS degree with 2+ years of related experience

Strong computer skills (Excel proficiency required, VBA and SQL aptitude a plus)

Strong data analysis skills, statistical knowledge a plus

Ability to work effectively with global team members

Strong communication, leadership, project management, and change management skills.

Working knowledge of quality methodologies, including 6 sigma, lean, 8 disciplines, etc.

Desirable Requirements

Experience and knowledge of hard drives, solid state drives or other storage devices

Advanced understanding of statistics and data analytics

Experience and ability to leverage AI tools to assist in data analytics

Comfortable presenting data and conclusions in executive forums

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.