Quality Officer
Skills
About This Role
Overview
We are seeking a skilled Quality Officer to oversee quality operations across warehouse and supply chain activities.
The ideal candidate will ensure full compliance with company standards and regulatory guidelines while driving a culture of accuracy, safety, and continuous improvement.
Key Responsibilities
- Lead and develop the quality team, oversee daily activities, and ensure operational efficiency.
- Monitor inbound materials, in-process operations, and outbound shipments to ensure compliance with quality standards.
- Conduct root cause analysis for non-conformities and implement effective corrective and preventive actions (CAPA).
- Develop, update, and maintain SOPs, work instructions, and quality documentation.
- Identify process gaps and drive continuous improvement initiatives to reduce errors and enhance workflow.
- Train warehouse staff on quality standards, inspection procedures, proper handling, and quality tools.
- Conduct internal audits and ensure alignment with ISO and other relevant standards.
- Maintain accurate records of inspections, test results, and quality incidents.
- Prepare and present quality performance reports, trends, and risk assessments to management.
- Collaborate with suppliers, logistics partners, and internal departments to resolve quality-related issues and support supplier
Requirements
- 1+ years of experience in quality assurance/control, with at least 1 year in a leadership role
- Practical experience in warehouse or supply chain quality operations.
- Strong leadership and team-development skills.
- Solid knowledge of quality standards, SOPs, CAPA, and auditing practices.
- Excellent analytical, problem-solving, and communication abilities.
- Proficiency in quality tools and MS Office applications.
- Ability to work in a fast-paced environment and manage multiple priorities.
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