Quality Officer

Position overview

Responsibilities

• Support planning, implementation, and monitoring of quality and patient-safety programs; develop data-collection tools and review supporting IT infrastructure.
• Help departments meet data collection, analysis, reporting, and action requirements; coordinate hospital-wide data displays and reporting formats with IT.
• Ensure timely data collection, distribute progress reports, recommend infrastructure improvements, and monitor core measures, including JCI measures.
• Support hospital policies and programs; guide development of clinical guidelines, protocols, pathways, and order sets; coordinate related education.
• Analyze improvement opportunities and recommend process, system, procedure, and operational changes to improve healthcare value and quality.
• Help manage performance-improvement projects and track milestones and KPIs; document results and coordinate data validation.
• Represent the Quality Department on committees when the Quality Manager is absent and advise on regulatory matters, improvement, monitoring, and statistical analysis.

Qualifications and experience

• Bachelor's degree in healthcare or equivalent professional qualification; current license preferred.
• At least three years of clinical experience in an acute-care setting in an international hospital.
• At least two years of Quality Assurance or Performance Improvement experience.
• Knowledge of process analysis and improvement, health information data management, accreditation, surveys, and standards and policy development.
• Complex project management, analytical and problem-solving skills, and ability to plan and direct improvement projects.
• Ability to develop creative solutions, influence strategically, and engage clinicians.
• CPHQ certification preferred; certification is to be completed within 6–12 months of joining.