Quality Manager

Overview

Key Responsibilities

• Quality System Management: Develop, document, and enforce a quality management system with standard operating procedures (SOPs) for carpentry, metal fabrication, printing, foam, and painting, and assembly at workshop and site.
• Pre-Production/Design Review: Participate in design reviews to ensure feasibility, identify potential structural issues, and ensure compliance with safety, legal, and environmental standards.
• In-Process Inspections: Conduct routine, in-process audits of fabrication work to identify deviations early.
• Final Inspection & Release: Inspect completed, bespoke event structures for cosmetic, structural, and functional compliance before shipping.
• Supplier & Material Quality: Inspect incoming raw materials to ensure they meet specifications.
• Corrective Action & Rework: Lead investigations into non-conforming items, identify root causes, and implement corrective actions to prevent recurrence.
• Health & Safety Compliance: Work with the production team to ensure all fabrications adhere to health and safety regulations, including electrical safety for scenic elements.
• Documentation: Maintain accurate records for client certifications, material traceability, and safety audits.
• Project Liaison: Coordinate with project managers and clients to resolve quality issues and manage expectations.
• Experience: 10+ years as a Quality Assurance / Quality manager, preferably in event fabrication and construction environments.
• Technical Knowledge: Strong understanding of metal fabrication (welding) and/or carpentry, finishing techniques, and technical drawing/blueprint interpretation.
• Certifications: ISO 9001 lead auditor training is highly desirable.
• Problem-Solving: Ability to resolve complex technical issues under tight deadlines.
• Leadership: Experience leading a small team of technicians, inspectors, or assemblers.
• Computer Skills: Proficiency in MS Office (Excel) for reporting, interpretation of engineering drawings, and experience with CAD/CAM software is a plus.
• Proactive, solution-oriented mindset with excellent communication and interpersonal skills.

Typical Working Conditions

• Environment: Must be able to work in a workshop environment, which may include loud noise, dust, and heat, with some on-site installation work.
• Hours: May require working evenings, weekends, and holidays to meet event deadlines.
• Physical Requirements: Ability to work in a fast-paced environment and handle tight deadlines and to work on site, which may include lifting, standing for long periods, and working in varied conditions.