Quality Manager, Amazon Now SA
Skills
About This Role
Description
- Amazon Now is looking for a results-driven Quality Manager to own and drive quality standards across our quick-commerce operations in Saudi Arabia.
- This role sits at the intersection of operations, vendor management, and customer experience, ensuring that every order delivered meets Amazon's bar for accuracy, freshness, and reliability.
- The ideal candidate is highly analytical, operationally minded, and passionate about building scalable quality frameworks in a fast-paced, high-growth environment.
- Key job responsibilities
- Define, implement, and continuously improve quality standards across dark store operations, covering order accuracy, product freshness, and customer experience metrics
- Own key quality KPIs including defect rates, return rates, nPPM, and customer complaints, with full accountability for performance against targets
- Partner with Vendor Management and Category teams to establish and enforce vendor quality standards, compliance requirements, and corrective action processes
- Lead root cause analysis (RCA) for quality failures and drive systemic fixes across operations, sourcing, and logistics
- Develop and maintain SOPs, quality audits, and inspection frameworks for inbound, storage, picking, and last-mile delivery
- Collaborate with the Tech and BI teams to build quality dashboards and reporting mechanisms that enable proactive issue detection
- Drive a culture of quality across the organization by coaching and upskilling operations and vendor-facing teams
- Represent quality in cross-functional business reviews (WBRs, MBRs) and escalate risks to leadership with clear action plans
- A day in the life
- Review daily quality metrics & dashboards, identifying trends, anomalies, and areas requiring immediate action
- Conduct quality audits across dark stores, reviewing order accuracy, product condition, and compliance with SOPs
- Engage with operations teams to resolve live quality issues and ensure corrective actions are implemented swiftly
- Follow up on open RCAs and track progress against corrective & preventive action plans
- Coordinate with vendors on quality complaints, rejections, and performance improvement plans
- Attend daily and weekly operational syncs to provide quality updates & flag risks
- Review customer feedback, and defect reports to identify recurring patterns
- Update and maintain quality trackers, audit logs, and performance reports
Basic Qualifications
- 3+ years of with Excel experience
- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
- Bachelor's degree, or 3+ years of professional or military experience
- Experience with financial analysis and P&L ownership
Preferred Qualifications
- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in vendor negotiations, pricing and promotion, inventory management, and product development
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Quality Manager, Amazon Now SA
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DESCRIPTION --------------- Amazon Now is looking for a results-driven Quality Manager to own and drive quality standards across our quick-commerce operations in Saudi Arabia. This role sits at the intersection of operat
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