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Quality Engineer

Reliance Worldwide Corporation
West Drayton, GBR
Mid
Onsite
Discovered 2 weeks ago

Full Job Posting

Requirements

  • Due to recent changes a magnificent opportunity for an experienced Quality Engineer (Customer) to join a leading manufacturer of plastic parts has become available. A fantastic chance to join a global leader in the design, manufacture and supply of innovative plastic solutions for residential, commercial and industrial markets worldwide.
  • You will be responsible for the customer / supplier complaints across the business operating multiple different sectors. Customer / supplier complaints will be the main focus of the role and we welcome candidates from Automotive or Aerospace sector.
  • Effectively and efficiently, manage all customer complaints on daily basis.
  • Lead and facilitate 8D problem-solving activities, forming cross-functional teams to investigate customer complaint and supplier issues through structured root cause analysis
  • First quality contact and customer contact for all customers and suppliers claims.
  • Communicate 8D progress and results, preparing clear, data driven reports for customers, suppliers and internal stakeholders, and ensuring timely closure in line with requirements
  • Actively Lead and Chair tasks towards successful completion of all corrective or preventive actions needed.
  • Support customer and internal meetings to share development status and report inwardly the customer requirements to suppliers.
  • Cross functionally works with internal departments (Sales, QA, Engineering and Production) to ensure elements are covered and cleared to agreed timescales.
  • Interpret and communicate customer requirements within the business.
  • Follow internal KPI for customer and supplier claims and report to higher management.
  • Good understanding in 8D, FAIR’s methodology and associated tools (required)
  • Experience in dealing with customers claims and supplier audits (required)
  • Maintaining and managing the customer and supplier complaints database.
  • Good understanding of Control Plan, FMEA and all relevant PPAP documentation
  • To be able to understand and work with technical drawings, as well as dimensionally measuring plastic parts with Non-Contact measurement equipment.
  • Working knowledge of IATF 16949 or ISO9001:2015 requirements (advantage)
  • Lean / Six Sigma (advantage)
  • Kaizen (advantage)
  • Methodical and Process driven
  • Excellent reporting skills and clear communication
  • Work with minimum or no supervision
  • Energetic, Focussed and committed, Confident and approachable person
  • Proficient in Microsoft Windows Office
  • A competitive salary
  • 25 days holiday
  • Flexible holiday buy/sell scheme
  • Recognition and reward scheme
  • Internal and external learning and development
  • On site Café (West Drayton site)
  • Employee Assistance Programme
  • Cycle to Work & Tech Scheme
  • Enhanced Maternity & Partner leave

KEY RESPONSIBILITIES

  • SKILLS REQUIRED
  • What we offer you
  • Reliance Worldwide Corporation Ltd is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an environment of belonging for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.
  • Your information will be kept confidential according to General Data Protection Regulation (GDPR)

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