Quality Engineer Manager - Global Data Center Segment

Overview

Global Quality Strategy & Governance

• Define and own the global post-order quality strategy for the Global Data Center Segment, aligned with segment priorities, customer expectations, and Eaton enterprise standards.
• Establish and maintain a single global quality framework covering assurance, testing, process compliance, and continuous improvement across regions.
• Partner with the Post Order Director, Services, Engineering, PMO, OPEX, and regional execution leaders to embed quality expectations into operating models and execution rhythms.

Quality Assurance & Testing

• Lead global assurance and testing methodologies to validate that post-order deliverables, services, and execution outcomes meet defined quality, safety, and reliability standards.
• Ensure quality gates, reviews, and acceptance criteria are consistently applied across complex, multi-region data center programs.
• Drive root-cause analysis and corrective actions for systemic quality issues, partnering cross-functionally to prevent recurrence.

Process Quality & Standardization

• Own global process quality for post-order execution, ensuring that standardized processes are clearly defined, documented, deployed, and adhered to.
• Work closely with the Quality Analyst Process and OPEX partners to identify gaps, simplify workflows, and eliminate variation that negatively impacts customer outcomes.
• Support the evolution of global processes as services scale, new offers are introduced, or customer requirements change.

Performance Management & Continuous Improvement

• Define and monitor global quality KPIs, dashboards, and review cadences that provide transparency into performance, risk, and trends.
• Lead continuous improvement initiatives focused on reducing defects, rework, cycle time, and execution risk while improving customer satisfaction.
• Escalate critical quality risks with clear data, options, and recommendations to senior leadership.

People Leadership & Capability Building

• Lead, coach, and develop a small but highly impactful global quality team, including the Quality Analyst Assurance & Testing and Quality Analyst Process.
• Build quality capability across the broader Post Order organization by influencing leaders and teams beyond direct reporting lines.
• Foster a culture where quality, safety, and accountability are core expectations not trade-offs for speed