Quality Assurance Manager - Waldorf Astoria Doha Lusail

Overview

• A Quality Assurance Manager ensures that all operational processes meet established standards of excellence by developing and maintaining quality systems, conducting audits, and analyzing performance data.
• They lead initiatives to improve product and service quality, ensure regulatory compliance, and foster a culture of continuous improvement across departments.
• What will I be doing?
• As a Quality Assurance Manager, you will be responsible for performing the following tasks to the highest standards:
• Develop and implement robust quality control systems and procedures across operations.
• Monitor and analyze performance metrics to ensure compliance with quality standards.
• Prepare and present regular quality reports to management.
• Conduct internal audits and ensure adherence to regulatory requirements.
• Maintain and update quality documentation, including SOPs and compliance records.
• Ensure compliance with all Hilton/Forbes standards.
• Lead initiatives to improve product and process quality while reducing supply chain costs.
• Train team members on quality standards, procedures, and best practices.
• Foster a culture of continuous improvement and quality excellence throughout the organization
• What are we looking for?
• A Quality Assurance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• 3-5 years of experience in quality assurance in hospitality.
• Demonstrated strong knowledge of Forbes standards and Hilton regulations.
• Excellent analytical, communication and leadership skills.
• Strong understanding of regulatory frameworks and proprietary quality protocols.
• Experience conducting audits and preparing detailed quality reports.
• ****What is it like working for Hilton?****
• The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands.
• Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.
• Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
• We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our

****Go Hilton Team Member Travel****