Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi Arabia
Role Overview
We are seeking a passionate and detail-oriented quality manager to join our team at Four Seasons Red Sea. The Quality Manager will play a vital role in ensuring service excellence, monitoring operational standards (FORBS, LQA, etc.), and driving continuous improvement across all departments. This role is ideal for hospitality professionals with a strong commitment to delivering world-class guest experiences.
Full Job Posting
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Role
We are seeking a passionate and detail-oriented quality manager to join our team at Four Seasons Red Sea. The Quality Manager will play a vital role in ensuring service excellence, monitoring operational standards (FORBS, LQA, etc.), and driving continuous improvement across all departments. This role is ideal for hospitality professionals with a strong commitment to delivering world-class guest experiences.
Key Responsibilities
- Develop, implement, and oversee the property’s quality assurance programs.
- Monitor and audit operational performance to ensure alignment with Four Seasons standards.
- Analyze guest feedback and identify areas for service enhancement.
- Collaborate with department heads to implement corrective actions and best practices.
- Facilitate training sessions and workshops to enhance service culture and quality awareness.
- Lead the property’s Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
- Prepare regular reports on quality performance and improvement initiatives.
- Act as a brand ambassador, ensuring a seamless and exceptional guest journey.
Qualifications & Skills
- Bachelor’s degree in Hospitality Management or a related field (Les Roches graduates preferred).
- Minimum 3–5 years of experience in quality management, guest experience, or related hospitality roles.
- Proven experience in working with Forbes Travel Guide standards and LQA inspections.
- Strong knowledge of luxury service standards and quality control systems.
- Excellent analytical, communication, and presentation skills.
- Proficiency in data analysis and reporting tools.
- Strong leadership and influencing skills with the ability to collaborate across departments.
- Fluency in English; additional languages are a plus.
What We Offer
- Competitive tax-free salary.
- Housing and transportation provided.
- 30 days annual vacation plus public holidays.
- Paid home leave flights.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Worldwide complimentary stays with Four Seasons.
- Career growth and development opportunities.
About Four Seasons
Global luxury hospitality management and hotel chain.
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