Assistant Residence Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

Role overview

Resident experience and coordination

• Serve as the contact between residents and hotel departments, including Rooms, Engineering, Housekeeping, and Security.
• Maintain accurate resident profiles to support personalized service and recognition.
• Prepare for and attend HOA and committee meetings to support governance and community involvement.
• Address resident feedback and update Golden HOME with accurate information.

Financial management and HOA billing

• Distribute accurate monthly house account statements to residents.
• Manage HOA statements, payment tracking, and delinquency follow-up.
• Coordinate timely vendor payments and invoice verification with Finance.
• Prepare monthly Opera-based resident spend reports and utility aging reports.

Engineering and maintenance

• Assist with projects requiring unit access or affecting shared facilities.
• Inspect common areas and coordinate corrective action with Engineering and Landscaping.
• Communicate in-unit work progress and coordinate timelines with departments and residents.

Leadership and community operations

• Support staffing, training, and disciplinary processes with People & Culture and L&D.
• Foster an ethical work environment and support team professional growth.
• Coordinate safety initiatives and emergency response protocols with Security.
• Explain owners’ rights and obligations under legal agreements and HOA regulations.
• Assist with budgeting, financial planning, and annual HOA meetings.
• Maintain relationships with the developer, vendors, and local community representatives, and attend community and business functions.

Key competencies and requirements

• Fluent in English and Arabic, written and verbal.
• Knowledge of financial and HOA administration.
• Proficient in Opera PMS, MS Office Suite, and financial systems.
• At least two years’ experience in branded residences or HOA/hospitality leadership.
• Professional, courteous, approachable, detail-oriented, organized, and able to multitask.
• Demonstrates initiative, sound judgment, confidentiality, adaptability under pressure, and interpersonal skills.

Compensation and benefits

• Basic monthly salary, live-out allowance, and travel allowance if applicable.
• Provided housing and transportation.
• Thirty days of annual vacation, ten public holidays, and annual paid home leave.
• Medical and life insurance, complimentary meals during shifts, and uniform laundering.
• Complimentary global Four Seasons room nights and professional growth opportunities.