QUALITY ASSURANCE EXECUTIVE
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About the Role
Responsible for monitoring product quality, conducting audits, managing compliance, and analyzing customer feedback while fostering staff development in quality assurance.
Key Skills for This Role
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Overview
Reporting to the Quality Assurance (QA) Manager, the Quality Assurance Executive is responsible for monitoring all products manufactured or served at all the assigned outlets/ warehouse.
This role involves ensuring that all products adhere to established recipes and meet the quality standards set the Company and its Brands.
The Quality Assurance Executive also plays a key role in assisting in operations, interacts with the customers to collect customer feedback and provide insights to senior management.
Quality Control
- Assist in developing and maintaining all the standard recipes / product standards / quality guidelines and coordinate with concerned parties to update as and when necessary \
- Conduct regular audits on products, procedures, outlets, warehouses, etc, to ensure the the standards are met and guidelines are being followed
- Monitor supplier performance through supplier visits & inspections, conducting spot checks on deliveries & other means to ensure that the materials sources meet the required quality standards.
- Prepare periodical reports on audits, observations & other activities & forward for management information & actions of those concerned parties
- Follow up on the audit findings & corrective or preventive actions to ensure that the guidelines are met & improvements are made accordingly.
- Monitor visual merchandising / display & ensure that they are in line with company standards & guidelines
- Suggest methods to improve quality standards through various means such as use of technology, more efficient work processes, industry best practices, etc
- Responsible for Quality Management Software (QMS) and all of its related compliance and the maintenance of GMP/OPRP requirements and HACCP system OPERATIONAL
- Interact with customers and collect customer feedback from all outlets & present periodical report to Management including the type of complaint, actions taken to handle the customer & steps taken internally to investigate & prevent repetition
- Maintain all the documentation / files required by local authorities for Central Kitchen such as Trade License, Health Cards & any other local authority requirements.
- Ensure the documentation / files required by the food safety management system is updated & maintained up to date for any inspection
- Verify placed orders with outlets to ensure accuracy of forecasted sales mix for the day
- Analyze the sales mix of outlets & present data periodically to the management to identify trends, business patterns, customer demands in order to make informed decisions .
People Management
- Assist staff to improve performance and train and develop staff members that need improvement;
- assist in implementation of training programs
- Foster a collaborative and innovative work environment
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