Quality Assurance Engineer II

Location: Chennai - Hybrid (3 days in office per week)

• Job Summary
• As a Software Quality Engineer II, you will serve as a senior quality engineering professional responsible for driving testing strategy, automation excellence, and release confidence across complex Salesforce and Agentforce implementations. You will play a critical role in ensuring scalable, high-quality solutions by partnering with product, engineering, architecture, and business teams throughout the software development lifecycle.
• This role requires advanced expertise in test planning, automation strategy, risk management, integration testing, AI solution validation, and quality governance. The successful candidate will be recognized as a trusted quality leader who influences engineering practices and continuously improves quality outcomes.
• Key Responsibilities
• Quality Strategy & Test Leadership
• Define comprehensive testing strategies for Salesforce, Agentforce , and integrated enterprise solutions.
• Lead test planning activities across multiple initiatives and releases.
• Establish quality objectives, coverage models, and release-readiness criteria.
• Identify quality risks early and drive appropriate mitigation strategies.
• Provide informed recommendations regarding release readiness and production deployment decisions.
• Advanced Testing & Engineering
• Design and oversee test coverage for complex end-to-end business processes.
• Lead integration, API, data validation, and cross-platform testing efforts.
• Validate AI-powered capabilities, including Agentforce workflows, conversational experiences, prompt-driven interactions, guardrails, and decision logic.
• Drive adoption of risk-based testing and quality engineering best practices.
• Automation & Innovation
• Lead development of scalable automation frameworks and continuous testing solutions.
• Improve automation coverage, execution efficiency, and quality metrics.
• Introduce AI-assisted testing approaches to improve productivity and effectiveness.
• Establish testing standards and reusable frameworks supporting enterprise delivery.
• Mentorship & Collaboration
• Mentor and coach Quality Engineers across testing methodologies, automation, and quality practices.
• Provide technical leadership during defect triage, root cause analysis, and release activities.
• Collaborate with Product Managers, Architects, Developers, and Delivery Leaders to establish shared ownership of quality.
• Drive continuous improvement initiatives across the quality engineering function.
• Quality Governance
• Define and monitor quality metrics, defect leakage trends, automation effectiveness, and release health indicators.
• Contribute to quality audits, governance reviews, and organisational quality initiatives.
• Support continuous improvement efforts aimed at reducing production defects and increasing delivery confidence.
• Required Skills and Competencies
• Technical Skills
• Test Strategy and Planning
• Advanced Quality Engineering Practices
• Automation Framework Design
• API and Integration Testing
• Risk-Based Testing
• Release Validation and Governance
• Test Data Management
• Defect Prevention and Root Cause Analysis
• Quality Metrics and Reporting
• Preferred Technical Experience
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform Architecture
• Agentforce
• CI/CD Pipelines
• Postman/ Testfully
• Selenium, Playwright, Provar , Tosca or equivalent
• SOQL or SQL
• Azure DevOps
• Jira
• Pearson Power Skills
• Strategic Thinking
• Leadership and Influence
• Collaboration
• Communication
• Critical Thinking
• Continuous Learning
• Adaptability
• Artificial Intelligence Literacy
• Qualifications (Education & Experience)
• Bachelor's degree in Computer Science , Information Technology, Engineering, or related field, or equivalent practical experience.
• Typically 4+ years of experience in Software Quality Assurance or Quality Engineering.
• Proven experience leading testing efforts for large-scale enterprise systems.
• Strong experience with Salesforce platform testing and enterprise integrations.
• Demonstrated experience driving automation initiatives and quality improvements.
• Experience mentoring and developing Quality Engineers.
• Salesforce certifications and automation certifications are highly desirable.
• #LI-AK1