Quality Assurance Engineer

About This Role

Job Purpose

• Record all outstanding issues, defects, and areas for improvement within each unit, ensuring that upon handover to customers, every unit meets high standards of quality. By addressing these issues comprehensively, our goal is to ensure customer satisfaction and a seamless move-in experience.

Roles, Responsibilities, Dutie

• Holding all inspections required to identify the issues in the projects and create the punch list
• The QA Executive will utilize technology and quality personal interactions to guarantee the customer experience reflects the value of their investment in the projects and their standing as an important client
• The QA Executive shall report any requirement by the customer that does not fall within the project specification and design
• Review the onsite inspection requests and ensure all requests have been attended within 48 hrs
• Report the daily progress, weekly progress and the challenges faced
• Record the recurring issues and report the head of department
• Record and report major issues that require escalation
• The QA Executive shall ensure that all customer snags are attended and timely actioned
• Manage all QA service Inspection requests
• Manage all snags reported by owners and any snag reported by stakeholders
• Report daily on the received service Inspection requests from owners
• Utilize necessary access to relevant systems required for operations and reporting functions
• Arrange regular progress meetings with the main contractor to check progress of works
• Develop and maintain a file of disputed snags
• Escalate unattended or disputed snags
• Develop scope of services to engage an external vendor to carry out the required out of scope/ disputed items & works
• Support with evidence and information in case of a dispute
• Provide recommendations to apply any necessary changes required to enhance operations or journey
• Utilize portal and relevant systems for snagging and inspections
• Coordinate with the Projects Team and contractors to ensure updated project information
• Conduct pre-handover inspections and snagging
• Provide continuous updates on handover, snagging and inspections
• Follow up with the Contractor and the Projects Team to address snags reported
• Verify completion and rectification of snags by the Contractor
• Ability to analyze project performance, technical and commercial
• Prepare presentations and reports

Qualification

• Bachelor's degree / Diploma in Mechanical, Electrical or Civil Engineering

Experience and Skil

• Minimum 3-5 years’ experience in Quality Assurance
• Impeccable verbal and written communication skills
• Interpersonal skills for building and developing relationships with the client
• Problem-solving skills to propose mutually beneficial solutions
• Proficiency for computing use, i.e., word processing, spreadsheet, and presentations
• Drive to improve business practice and meet or exceed targets
• Teamworking skills and a collaborative approach to work
• Decision-making skills
• Ability to multitask and prioritize workload
• Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment