Quality Assurance Associate

About the role

Key responsibilities

• Review files involving higher-risk customers, politically exposed persons, complex ownership structures, adverse media, or sanctions considerations.
• Assess customer risk assessments, source of wealth and source of funds evidence, beneficial ownership verification, and case rationale.
• Review screening outcomes and check that decisions, escalations, and risk findings are supported and documented.
• Capture quality review outcomes and categorise findings by materiality and risk impact.
• Provide constructive feedback and coaching to case analysts.
• Monitor recurring themes and error trends and contribute to process enhancements, guidance updates, and training.
• Produce quality assurance reporting and management information on metrics, trends, and areas of focus.
• Keep review standards aligned with evolving AML and financial crime regulatory requirements.
• Assist with internal reviews, audits, regulatory enquiries, and assurance activities.

Skills and experience

• Previous experience in KYC, CDD, EDD, Financial Crime Operations, or a related compliance environment.
• Strong understanding of AML regulations, risk-based due diligence principles, and enhanced due diligence requirements.
• Experience reviewing complex client structures, source of wealth or source of funds information, and adverse media findings.
• Strong attention to detail and ability to make balanced, risk-based assessments.
• Strong written and verbal communication skills and ability to provide clear, actionable feedback.
• Comfortable using client lifecycle management and screening platforms.
• Quality control, quality assurance, oversight, or review experience is advantageous.
• Relevant AML, KYC, or financial crime qualifications are beneficial but not essential.

Location and work arrangement

• The role is described as contract-based in Glasgow.

Work authorisation

• A valid working permit for Singapore is stated as mandatory.

About Delta Capita