Quality Assurance Advisor

You bring an in-depth understanding of personal injury claims, relevant legislation, and the end-to-end claims lifecycle, enabling you to assess the quality and appropriateness of decisions with confidence and precision.

You’re a clear and confident communicator who builds strong internal relationships and contributes to outcomes that support both business performance and customer experience.

With a strong attention to detail, you apply your analytical thinking, business analysis, and process improvement skills to identify trends, drive compliance, and support continuous improvement initiatives.

You’ll bring:

Experience in claims management, audit or quality assurance (2+ years), ideally within WorkCover or similar environments

Strong understanding of personal injury claims and relevant legislation, with the ability to assess decisions for quality and compliance

Highly analytical with strong attention to detail, with experience in quality monitoring, data analysis and process improvement

Confident using MS Office and reporting systems to generate insights and support continuous improvement

Strong communication and stakeholder skills, with the ability to build relationships and contribute to quality discussions

Quality Assurance certification and/or exposure to ISO 9001 standards desirable

If this secondment sounds like you, we’d love to hear from you. Please submit your resume and a one-page cover letter response to the criteria outlined below:

What has motivated you to apply for the Quality Assurance Advisor secondment opportunity and what skills and experience would you bring?

What do you see as the biggest challenge moving into a Quality Assurance Advisor role, and how would you approach managing this?

Describe a time you demonstrated one of WorkCover Queensland’s values to positively influence team culture and engagement. What did you do, and what was the outcome for the team or ways of working?

The Quality Assurance Advisor position description is available on the intranet.

This role is graded at Award Grade 3 . If you have any questions about this opportunity, please contact Jamal Esfahani or Alistair Rumball Quality Assurance Team Leaders.