Claims Liability Advisor

As a Claims Liability Advisor, you’ll determine critical, high-risk and sensitive workers’ compensation claims by gathering and analysing evidence, interpreting legislation and applying sound judgement to reach timely, defensible decisions. You’ll communicate determination outcomes, resolve challenging customer escalations and tailor your investigation and decision-making approach to the circumstances of each claim. You’ll also play a central role in strengthening capability across the New Claims team. Through coaching, buddying, quality assessments and clear feedback, you’ll support your peers to improve their technical reasoning and written outcomes. This is a highly connected role where you’ll share expertise, test ideas with colleagues, challenge thinking constructively and contribute to review activities as a senior officer.

You’ll bring highly developed critical thinking, evidence assessment and problem-solving skills, together with the ability to interpret legislation and translate complex information into clear, defensible decisions. Experience in workers’ compensation, personal injury, liability, legal services, insurance or another legislation-based environment will be highly regarded. Candidates from backgrounds such as regulation or policing may also be suited where they can demonstrate strong investigation, legislative interpretation and decision-writing capability. You’ll be confident, engaging and team focused, with strong written and verbal communication skills and the ability to build rapport quickly. You enjoy connecting with people, sharing knowledge and giving constructive feedback. You can manage complex conversations professionally, support vulnerable customers with empathy and build trusted relationships with internal and external stakeholders.

expression of interest tips. If this sounds like you, we’d love to hear from you. Applications close 4pm Friday 30th October 2026.

Prior to applying, please discuss your intent to apply with your leader and take a look at our expression of interest tips.

The Claims Liability Advisor position description is available on the intranet.

This role is graded at GRADE 3. If you have any questions about this opportunity, please contact Laura Finigan – Claims Leader.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at [email protected] or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.