Quality and Operations Analyst
Role Overview
Manages and supports end-to-end customer and vendor onboarding and data integration for accurate, timely, compliant exchange of point-of-sale and operational data.
Validates incoming data, resolves discrepancies, and supports structured transformation into usable business information.
Partners with internal and external stakeholders to maintain data pipeline health, improve integration workflows, and support successful activation.
Key Skills for This Role
Full Job Posting
Role summary
Manages and supports end-to-end customer and vendor onboarding and data integration for accurate, timely, compliant exchange of point-of-sale and operational data.
Validates incoming data, resolves discrepancies, and supports structured transformation into usable business information.
Partners with internal and external stakeholders to maintain data pipeline health, improve integration workflows, and support successful activation.
Onboarding and integration
- Lead onboarding and data integration through timely activation and accurate configuration of new data flows.
- Serve as the operational contact for onboarding, guiding members and vendors through data submissions and integration processes.
- Coordinate internal teams and external vendors to complete integration milestones.
Data quality and issue resolution
- Validate member and vendor data for completeness, accuracy, and structural integrity before system ingestion.
- Reconcile data across systems to identify inconsistencies, gaps, and duplicate records.
- Document data inputs, transformations, and validation outcomes; follow defined data governance and quality standards.
- Analyze data and troubleshoot root causes of data issues and process breakdowns; coordinate corrective actions.
Process and stakeholder support
- Identify improvements to onboarding workflows, data intake, and integration standards; help refine procedures and scalability.
- Maintain documentation, templates, and standard operating procedures.
- Clarify data requirements with members and vendors, resolve issues, and communicate status, problems, and resolution timelines to internal stakeholders.
- Manage multiple onboarding activities under competing priorities while maintaining responsive, service-oriented support.
Basic qualifications
- Bachelor's degree in Business Administration, Information Systems, Information Technology, or a related field, or equivalent professional experience.
- At least one year of experience in data operations, customer onboarding, data analysis, or systems support.
- Proficiency in Microsoft Office Suite and advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, Power Query, and formulas.
Competencies
- Data integrity and quality assurance through structured validation and reconciliation.
- Problem solving and root cause analysis, with corrective action follow-through.
- Precise execution of onboarding and integration workflows under defined standards.
- Understanding of data flows and downstream reporting environments.
- Stakeholder consultation and coordination across customers, vendors, and internal teams.
- Planning and priority management across multiple onboarding activities.
- Continuous improvement of data and onboarding processes.
Workplace
- Open to candidates working remotely within the United States.
Compensation
- Listed salary range is $52,000–$56,000 per year.
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