Quality Analyst
Skills
About This Role
Responsibilities
- The Customer Experience Manager is responsible and accountable for (but not limited to) the following:
- Shaping the customer communication programme and driving consistent brand messages across all delivery platforms
- Work cross-functionally with the Co-Founders and other business functions such as Sales/Business Development, Product Development Team, Operations, and any other ancillary services etc. for implementation of projects/initiatives to improve customer satisfaction.
- Implements standardized processes procedures across the group for handling customer complaints / communication and requests pertaining waivers/adjustments/revalidation/refund on tickets and other related issues.
- Builds, manages and maintains effective relationships with internal and external stakeholders providing expert advice to achieve desired benefits and business outcomes.
- Provides direction guidance to customers in all categories for resolving customer complaints at all stages of the customer journey as well as delivering key insights back to the business
- Pro-actively identifying possible gaps and challenges and executes online and offline actions to ensure customer experience is not compromised and the customer is left feeling delighted with the service offerings of splidu
- Consolidates and analyzes solution-wide reports & customer centric data & trends; recommends to Management, ways and means of overcoming service shortfalls to promote customer delight. Designs and delivers projects which help achieve tangible outcomes.
- Monitors and ensures that operational related KPIs are achieved for customer experience across all categories e.g. Average Response Time;
- Work in close collaboration with the Product Development team (internal and external) to define requirements and identify the infrastructure capable of best supporting seamless engagement, service delivery at each customer touchpoint
- Collect and translate insights into tangible design opportunities to inspire innovation
- Contribute to defining the project perimeter and building innovative business strategies that take into account the needs of users, business requirements, and project constraints.
- Analyze failure or pain points within existing services and experiences and identify root causes for that failure
- Set up and run the overarching Voice of Customer Programme define the objectives, methodology, logic, channel, contact strategy for capturing VOC across all touchpoints (App, Web, Omni-channels, Social, Reviews etc )
- Define and establish the bank-wide CX measurement framework & metrics (NPS, CSAT, User love metrics etc..)- developing a logical and holistic framework that ties key metrics that impact customer experience to business outcomes
- Responsible for customer experience research and ensure that research moved beyond data, to genuine insights that can be used to influence business / product / operational decisions
Requirements
- To thrive in this role, you probably have a few years of experience in a similar role, preferably in the hospitality and food tech space.
- You are not a stranger to processes such as increasing net retention, minimizing the churn, upselling, growing customer portfolio and managing the budget.
- We are a data-driven company so it s good if you like working with data and reports, making sure you can demonstrate the challenges and achievements to the whole organization.
- Understanding of the overall solution at a detailed level is imperative to provide the level of support expected to our customers.
- Whilst some relevant experience will be helpful, we have seen that common sense and the personality and attitude to drive customer excellence exist in a few we are looking for that spark in people s eyes to truly move the needle in the right direction
- Ability to operate in a growth environment, dealing with ambiguity
- Capacity to understand, articulate and position the value of an assurance-based solution to the customer
- Passion for sustainability related topics. Strong interest in digital technologies related to trust, transparency and the digital transformation of food tech
- Flexible and service minded with the ability to simplify and have a high degree of resilience
- Results oriented having a sense of urgency and can do attitude
- Innovative and enthusiastic approach to problem-solving
- Expertise in insights generation to drive positive outcomes in customer experience using experience management tools such as Customer Journey maps, personas etc
- Affinity for working with quantitative data, while appreciating the art form that comes with applying it to customer engagement
- Excellent ability to break down and communicate complex ideas
- Data analysis ability with a solid understanding of links to commercial business
- Skills and familiarity with CX measurement, data tools and survey platforms (Qualtrics, Medallia, Teradata, Tableau, Salesforce etc)
- Excellent analytical and communication skills
- Familiarity with both quantitative and qualitative research methods + research best practices
- Excellent project management abilities, working closely with multiple stakeholders
- Hands-on experience in building data-driven models and dashboards
- Desire to collaborate with the team and build working relationships
- High level of ownership, quantitative acumen, and entrepreneurship
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Quality Analyst
TASC Outsourcing · Abu Dhabi
About the Role: We are seeking a detail-oriented Quality Analyst to join our team in Dubai. In this role, you will conduct call audits, coach customer service agents, and produc...
Skills
2 days ago
Apply Now↗Apply Now ↗Quality Analyst - Arabic Speakers only
TASC Outsourcing · Dubai
Role: Quality Analyst - Arabic Speakers only Type: Contract Client Industry: E-commerce Contract Duration: Long term Start Date: Immediate Salary: AED 6000 per month Key Responsibilities: Monitor and evaluate custo
Skills
2 days ago
Apply Now↗Apply Now ↗Call Quality Analyst – Financial Institution
Early Approve Commercial Broker · Dubai
We are looking for a dedicated and detail-oriented Call Quality Analyst to join our growing financial services team in the UAE. The ideal candidate will be responsible for monitoring customer interactions, ensuring prope
Skills
2 days ago
Apply Now↗Apply Now ↗Data Quality Analyst (Arabic) | $11/hr Remote
Crossing Hurdles · Abu Dhabi
Position : LLM AI Quality Analyst (Personalization) Arabic Type : Short-Term Contract Location : Remote Commitment : 30 40 hours/week, 4-hour overlap with PST Engagement Length : 2 months Start Date : Immediate Role Resp
Skills
3 days ago
Apply Now↗Apply Now ↗Ai Visual Quality Analyst - Remote
YO IT Consulting · Abu Dhabi
Job Title: Visual Evaluation Specialist Job Type: Contractor Location: Remote Job Summary: As a Visual Evaluation Specialist, you'll apply your expertise to help train next-generation AI systems. Your work will shape how
Skills
5 days ago
Apply Now↗Apply Now ↗Ai Visual Quality Analyst - Remote
YO IT Consulting · Dubai
Job Title: Visual Evaluation Specialist Job Type: Contractor Location: Remote Job Summary: As a Visual Evaluation Specialist, you'll apply your expertise to help train next-generation AI systems. Your work will shape how
Skills
5 days ago
Apply Now↗Apply Now ↗Compliance Monitoring & Quality Analyst
Pay10 UAE · Dubai
About Company: Pay10 UAE is a UAE-based fintech and digital payments company operating as a regulated Alternative Payment Method (APM) platform licensed by the Central Bank of the UAE (CBUAE). The company provides secure
Skills
1 weeks ago
Apply Now↗Apply Now ↗Quality Analyst (Customer service)- Arabic Speakers
TASC Outsourcing · Dubai
Job Title – Quality Analyst (Customer service)- Arabic Speakers Type – Long term Work Location – Dubai Salary – AED 5500 -6000 NP- Immediate Industry- Retail Mandatory details/Skills- Monitor and evaluate customer
Skills
2 weeks ago
Apply Now↗Apply Now ↗Quality Analyst (Odoo)
Al Hodood Technologies · Dubai
We are hiring for Odoo Quality Analyst Key Responsibilities Test Odoo modules such as Sales, Inventory, Accounting, and CRM Create and execute test cases based on business requirements Identify, document, and track bu
Skills
2 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required