QNB3901 - Associate Electronic Switch System Support (Qatarization)

About QNB

Job purpose

Operational and customer duties

• Perform day-to-day card-industry activities and support operational best practices, efficiency, and productivity.
• Maintain internal SLA activities and assist with improving turnaround times.
• Respond to customer product queries and seek solutions to requests.
• Maintain shift logs and fault reports; report card issuance issues and coordinate resolution with management, internal teams, and vendors.
• Support system availability, disaster-recovery simulations, certification, and reporting escalations to E-Payment Management.
• Provide accurate information to auditors, Compliance, Financial Control, and Risk when required.

Risk, compliance, and conduct

• Follow information-security policies for card issuance systems and comply with applicable legal, regulatory, and internal requirements, including AML, CTF, sanctions, data protection, and fraud controls.
• Support RCSA, KRI, incident reporting, and remediation activities as appropriate.
• Protect customer and internal information and maintain strict confidentiality.
• Complete mandatory training and maintain relevant professional knowledge and qualifications.

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.