QNB3883-Associate Domain Support

Role purpose

Systems support and operations

• Ensure Bank areas have proper computer systems, update system profiles with enhancements and upgrades, and meet SLA turnaround times.
• Manage change requests and related service records; follow up on endpoint agent deployment.
• Install and validate endpoint agents, apply security patches, close vulnerabilities, and install antivirus software.
• Perform disaster recovery simulations and backup verifications.
• Provide users with guidance, troubleshooting, and maintenance support.

Supported technology domains

• Microsoft infrastructure includes Active Directory, Exchange, SCOM, Windows Server components, and related systems.
• Microsoft application services include QNB Workflow, in-house applications, Move-IT (SFTP), and related systems.
• Security services include Trellix Endpoint Defense, antivirus, DLP, FIM, and Ivanti Patch Management.
• Citrix services include XenApp, remote access, and Citrix VDI; cloud services include Microsoft Azure and Google Cloud.

Customer and team support

• Assist customers with queries about Bank products and services and maintain activities according to SLAs.
• Build relationships with internal departments and provide information to external and internal auditors, compliance, financial control, and risk functions.
• Support recruitment activities, motivate and guide employees, and reinforce performance standards and QNB values.

Tools and professional development

• Stay current with Microsoft operating systems, applications, infrastructure technologies, and industry developments.
• MCSA and MCSE are examples of certifications to pursue as professional development.
• Contribute to internal documentation and troubleshooting guides and participate in knowledge sharing, training, workshops, and other development activities.

Education and experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 1 year of experience in a related field.