Public Contact Officer

About the Role

Key Responsibilities:

• Act as initial point of contact for members of the public visiting the Public Contact Office and deal with a wide range of enquiries, providing advice and giving information as necessary.
• Proactive engagement with the public, external partners, internal departments and other emergency services as required.
• Make clear timely decisions ensuring calls for service are assessed, graded and dealt with in line with the National Decision Model.
• Take and process vehicle seizure notices. Liaise with the Motor Insurance Bureau (MIB) and PNC in respect of vehicle seizures.
• To carry out such other duties which are consistent with the nature, responsibilities and grading of the post, including providing support to digital reporting channels and supporting 999 and 101 call taking.
• Click here to view the full details of the role including the Essential, Desirable and any educational requirements for the role.
• Salary and Shifts
• Salary: £28,914 to £32,613
• Shifts: There are positions expected to cover 24/7 working. The shift pattern is 2 earlies, 2 lates, 2 nights and 4 rest days, hours as follows: 07:00-16:00, 13:15-22:15, and 22:00-07:00.
• There will also be positions that will work the following hours - 07:45-16:45, 09:30-18:30, 13:15-22:15, with the 2x2x2 shift pattern.
• Selection Process
• Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role. Closing Date: 30/10/2026 at 16:00.
• Interviews - Candidates who successfully pass the application stage will be invited to attend an interview and/or assessment. This will provide you with the opportunity to demonstrate your suitability for the role. Interview Date: W/c 16th November.
• Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include:
• Vetting Checks - You must successfully complete the required level of Management Vetting and Counter Terrorism Clearance before starting the role. This may include providing information relating to your background and financial history a spart of the vetting process. Click here for more information.
• Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs, test and where required a fitness assessment and hearing test.
• Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history. We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.
• We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.
• Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history.