Public Area Attendant
Skills
About This Role
Public Area Cleanliness & Presentation
- Clean and maintain all public areas, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, and other guest-accessible spaces.
- Ensure floors, surfaces, furnishings, fixtures, and decorative elements are immaculate and well-presented at all times.
- Monitor public areas continuously and address cleanliness or presentation issues proactively.
- Ensure amenities in public restrooms are fully stocked, fresh, and impeccably arranged.
Guest Interaction & Service Support
- Greet guests politely and professionally, offering assistance when appropriate while maintaining a discreet presence.
- Respond promptly and courteously to guest requests related to cleanliness or minor assistance.
- Coordinate with Housekeeping Supervisors to address urgent cleaning needs or special setups.
Standards, Safety & Compliance
- Uphold Raffles grooming, hygiene, and workplace conduct standards at all times.
- Follow approved cleaning procedures, chemical usage guidelines, and equipment handling protocols.
- Ensure compliance with health, safety, and environmental standards.
- Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
Operational Support
- Assist with special cleaning projects, deep cleaning, and event-related setups as assigned.
- Support Housekeeping and other departments during peak periods or special occasions.
- Handle lost and found items in accordance with hotel procedures.
Qualifications & Experience
- Previous experience in Housekeeping or Public Area cleaning within a luxury or five-star hotel environment is preferred but not mandatory.
- Basic training in cleaning techniques and equipment usage is an advantage.
& Competencies
- Strong attention to detail and commitment to high standards of cleanliness.
- Ability to work independently and efficiently with minimal supervision.
- Basic communication skills and polite guest interaction.
- Time management and organizational skills.
- Physical stamina to perform cleaning tasks throughout the shift.
Personal Attributes
- Neat, well-groomed, and professional appearance.
- Discreet, respectful, and service-oriented attitude.
- Pride in maintaining a luxury environment.
- Flexible to work shifts, including weekends and holidays.
- Dependable, trustworthy, and team-oriented.
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