PS Program Manager
Role Overview
Program Manager, Professional Services leads strategic customer programs across the Middle East.
The role governs OpenText solution delivery and drives customer outcomes, delivery excellence, and commercial performance across multiple engagements.
Works with project managers, partners, consultants, and stakeholders through all delivery phases.
Key Skills for This Role
Full Job Posting
About OpenText
OpenText describes itself as a global information management company focused on digital transformation and enterprise customers.
Role overview
Program Manager, Professional Services leads strategic customer programs across the Middle East.
The role governs OpenText solution delivery and drives customer outcomes, delivery excellence, and commercial performance across multiple engagements.
Works with project managers, partners, consultants, and stakeholders through all delivery phases.
What the role offers
- Govern programs from opportunity assessment through implementation, adoption, and value realization.
- Manage delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
- Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance.
- Assess readiness, implementation approaches, resourcing, timelines, and risks during deal reviews and initiation.
- Lead executive governance, stakeholder communications, escalations, and recovery planning.
- Govern company- and partner-led engagements for delivery quality, customer satisfaction, and commercial alignment.
- Collaborate with Sales, Consulting, Architecture, Support, Customer Success, and partner teams.
What you need to succeed
- Proven experience leading complex enterprise software programs.
- Strong governance and commercial acumen.
- Executive stakeholder management skills.
- Ability to influence cross-functional teams and customers without direct authority.
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