Provider Relationship Manager

Role overview

Responsibilities

• Manage providers against service quality, contractual performance, and service standards.
• Review performance and quality, identify improvement priorities, and develop Improvement Action Plans.
• Lead community engagement and integration with existing services.
• Identify provider support and capacity-building needs and deliver support through programs and best-practice forums.
• Provide practical advice to improve client service and performance.
• Maintain auditable contract records and evidence of governance and procedural compliance.
• Manage revenue, operational costs, and job seeker expenditures.
• Align provider performance strategies with WCG operational, catchment, and funder priorities.
• Ensure compliance with information security and data protection policies.

Requirements

• At least five years of combined progressive strategic leadership and contract management experience in Employment Services.
• Must successfully pass a Criminal Record Check.
• Must be flexible to work in different locations and travel as required.

Preferred qualifications

• A post-secondary degree or diploma in leadership or business/management is preferred.
• Bilingual French/English is preferred.

Compensation and benefits

• Competitive salary of $80,000 to $85,000 per year, based on full-time hours.
• Benefits include health and dental coverage, RRSP matching of 2.5% of base earnings, learning and development, and time off.