Property Claims Handler

Key Responsibilities:

• Managing your own caseload of property claims from notification through to settlement on a non-delegated authority basis
• Handling a wide range of buildings-related claims across private residential, commercial and high-net-worth property portfolios
• Supporting clients throughout the claims process, providing guidance, reassurance and regular updates to ensure a positive customer experience
• Liaising and negotiating with insurers, clients, loss adjusters, surveyors and other relevant parties to progress claims efficiently and achieve the best possible outcomes
• Advising clients on policy coverage and the immediate and ongoing actions required following a loss
• Preparing claims reports for Account Handlers and Executives to support client review meetings
• About You:
• To be successful in this role, you'll have previous insurance claims experience, excellent customer service skills and strong attention to detail.
• You'll also have:
• Excellent communication and organisational skills
• Experience with Microsoft packages, i.e Outlook, Word, Excel
• Experience handling property claims would be advantageous
• Previous experience dealing with subsidence claims would be highly beneficial, although this is not essential
• The desire to work towards CII qualifications (desirable but not essential)
• Rewards & Benefits:
• When you join us, you'll become part of a supportive and collaborative culture, with access to a wide range of benefits, including:
• Competitive salary with annual salary reviews and a bonus scheme
• 27 days annual leave, including a day off for your birthday and a day for a religious holiday of your choice, plus bank holidays
• Auto-enrolment into our excellent pension scheme with 5% employer matched contributions
• Flexible benefits package, allowing you to choose the benefits that matter most to you
• Group Life Assurance cover
• Three months' fully paid Maternity, Paternity and Adoption leave
• Professional qualification support relevant to your role and career development
• Perks at Work, offering fantastic discounts on cinema tickets, dining, travel, retail and more
• Holiday purchase scheme, allowing you to buy up to 5 additional days' annual leave each year
• Free on-site parking
• Hybrid working following successful completion of probation

About Us:

Qualifications

• To be successful in this role, you'll have previous insurance claims experience, excellent customer service skills and strong attention to detail.
• Excellent communication and organisational skills
• Experience with Microsoft packages, i.e Outlook, Word, Excel
• Experience handling property claims would be advantageous
• 27 days annual leave, including a day off for your birthday and a day for a religious holiday of your choice, plus bank holidays
• Auto-enrolment into our excellent pension scheme with 5% employer matched contributions
• Flexible benefits package, allowing you to choose the benefits that matter most to you
• Group Life Assurance cover
• Three months' fully paid Maternity, Paternity and Adoption leave
• Professional qualification support relevant to your role and career development
• Perks at Work, offering fantastic discounts on cinema tickets, dining, travel, retail and more
• Holiday purchase scheme, allowing you to buy up to 5 additional days' annual leave each year
• Free on-site parking
• Hybrid working following successful completion of probation

Preferred Qualifications

• Previous experience dealing with subsidence claims would be highly beneficial, although this is not essential
• The desire to work towards CII qualifications (desirable but not essential)
• Competitive salary with annual salary reviews and a bonus scheme