Project Support Officer

Role overview

Typical responsibilities

• Support the Senior Project Manager and Project Leads by operating project management processes and coordinating business management actions.
• Implement and maintain planning and scheduling systems; maintain project controls and report project status.
• Prepare performance reports, present statistics, and research information.
• Carry out administrative tasks and monitor compliance with departmental security, health and safety, equality and diversity, business continuity, and business planning.
• Coordinate resource identification, development, deployment, and workforce planning; procure project-support supplies and services within delegated limits.
• Manage stakeholder relationships, act as lead contact for some external parties, and draft and sign off correspondence.
• Monitor spending, contribute to budgets and business cases, and maintain an accurate asset register.
• Manage potential risks with risk managers and escalate as appropriate.
• Depending on business needs, support governance, assurance, portfolios, digital and data coordination, Jira workflows, Confluence knowledge management, and service coordination.

Essential criteria

• Working knowledge of project or programme planning, scheduling, resource management, risks and issues, change control, governance, project methodologies, and assurance.
• Excellent written and verbal communication, including ability to challenge effectively and present correct information at the right time.
• Strong interpersonal skills and ability to build relationships with varied stakeholders.
• Ability to work under pressure, manage multiple tasks, and pay close attention to detail.
• Ability to use digital tools and data analytics for project decision-making.
• Experience promoting best practice and lessons learned for continuous improvement.
• Strong capability with Microsoft Excel, Word, and PowerPoint.

Role context

• The Digital and Data Directorate is reviewing its Target Operating Model; some roles may be affected by future changes, and candidates will be kept informed.

Selection process

• The vacancy uses Success Profiles; further selection details are not present in the supplied description.