Project Operations Manager
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About the Role
WOSOL Concierge is looking for a strong and hands-on Project Operations Manager to support the management of a premium concierge services project in Riyadh.
Key Skills for This Role
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Overview
WOSOL Concierge is looking for a strong and hands-on Project Operations Manager to support the management of a premium concierge services project in Riyadh.
The selected candidate will report directly to the Senior Project Manager and will be responsible for managing daily operations, service quality, reporting, team performance, and continuous project improvement.
This is a key operational role overseeing Area Supervisors and a concierge team staff members.
Key Responsibilities
- Manage daily concierge operations across multiple locations
- Ensure full staffing, shift coverage, and operational readiness
- Lead and follow up with Area Supervisors on daily performance
- Monitor attendance, grooming, discipline, and service standards
- Handle escalations, incidents, and operational challenges
- Prepare and submit weekly and monthly performance reports
- Support project development, process improvement, and service enhancement
- Ensure compliance with SOPs, KPIs, reporting standards, and client expectations
- Maintain professional communication with internal management and client representatives
Requirements
- Experience in hospitality, concierge, facility management, property management, or front-office operations
- Previous experience managing supervisors or large operational teams
- Strong leadership, follow-up, and problem-solving skills
- Ability to work under pressure and maintain service stability
- Excellent communication skills in Arabic and English
- Strong reporting and documentation skills
- Professional appearance and high attention to detail
- Proficiency in Microsoft Office is preferred
Employment Type: Full-time
Availability: Immediate joiners preferred
Interested candidates may send their CV to:
k.alsulaimani@wosolconcierge.com
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