Project Manager - Revenue Cycle Management System
Skills
About This Role
Overview
The Implementation Project Manager leads RCM system DEPLOYMENT projects across King's College Hospital Dubai and satellite locations.
This is a PROJECT-FOCUSED role managing implementation from initiation through go-live and hyper care for RCM management position.
Reporting to the Director of Technology, this Dubai-based project manager oversees project planning, vendor coordination, NABIDH integration deployment, Dubai payer connectivity implementation, data migration, testing, training, and go-live management.
The role requires healthcare IT project management expertise with specific experience deploying RCM systems in Dubai, including DHA regulatory approvals, NABIDH onboarding, and Dubai insurance company technical integrations.
Education
Bachelor's degree in IT, Healthcare Management, or Business Administration (MANDATORY).
Master's degree in MBA, or Information Systems STRONGLY PREFERRED.
PMP (Project Management Professional) certification MANDATORY.
PRINCE2, PMI-ACP certifications highly advantageous.
CPHIMS or CAHIMS certifications highly preferred.
Lean Six Sigma or change management certifications (Prosci, ACMP) beneficial.
Experience
- 7-10 years progressive project management experience in healthcare IT implementations (REQUIRED).
- 5-7 years managing RCM system implementation projects in hospital settings with proven successful go-lives (ESSENTIAL).
- 3-5 years project delivery experience in Dubai healthcare sector (MANDATORY - Dubai project experience required).
- Proven experience deploying healthcare systems in Dubai with DHA regulatory approval and NABIDH integration (ESSENTIAL).
- Experience managing implementation projects from planning through go-live and closeout.
- Multi-site, multi-stakeholder healthcare IT deployment project experience.
- JCI-accredited facility system implementations in Dubai. This is about project implementation experience, not operational management experience.
Healthcare IT Project Management (CRITICAL)
- Expert knowledge of project management methodologies:
- Waterfall for structured implementations, Agile for iterative development, Hybrid approaches for complex projects.
- Advanced proficiency with PM tools
- : MS Project for scheduling, Jira for Agile projects, Smartsheet for collaboration.
- Deep understanding of healthcare IT implementation project lifecycles: planning, design, build, test, train, deploy, support.
- Experience with go-live management:
- cutover planning, production transition, war room operations, hyper care support.
- Knowledge of data migration methodologies
- : ETL processes, data validation, cutover execution.
- Understanding of healthcare system integration: HL7, FHIR, interface development, testing protocols.
- Change management expertise for technology implementations.
- Deep understanding of Dubai healthcare IT landscape and system implementation requirements in Dubai facilities.
- Comprehensive knowledge of DHA requirements for healthcare technology implementations
- Expert knowledge of NABIDH onboarding process for new system implementations: DHA application procedures, technical specification submissions, HL7 v2.5.1 interface approvals, go-live authorization from DHA.
- Knowledge of JCI technology standards for Dubai healthcare facility accreditation.
- Experience with DHA inspections and approvals for new healthcare IT system deployments.
RCM System Implementation & Project Leadership
- Understanding of RCM system implementation requirements and workflows from a project implementation perspective.
- Knowledge of major RCM platforms: Epic, Cerner, Oracle Healthcare, Allscripts, McKesson, MEDITECH - specifically their implementation methodologies.
- Familiarity with RCM system configuration for go-live: master data setup, interface configuration, workflow design, security setup.
- Understanding of RCM testing requirements: unit testing, system testing, integration testing, UAT coordination.
- Knowledge of RCM training requirements: role-based training, super user programs, end-user training delivery.
- Proven ability to lead cross-functional project teams in matrix organizations during implementation projects.
- Excellent stakeholder management with ability to present project status to C-level executives. Strong facilitation skills for project workshops, requirements sessions, design reviews, go-live readiness meetings.
- Negotiation and conflict resolution skills for managing project scope, timelines, and resources. Outstanding presentation skills for steering committees and executive audiences.
- Fluency in English REQUIRED.
Strategic & Personal Attributes
- Strategic thinking to align implementation projects with organizational technology goals.
- Analytical skills for project data analysis: schedule performance, budget variance, risk assessment, resource utilization.
- Ability to make data-driven decisions during project execution under pressure. Understanding of business case analysis, ROI planning for technology projects. Problem-solving skills for addressing implementation challenges.
- Results-oriented with strong delivery focus and commitment to meeting project deadlines. Resilient under pressure during high-stakes go-live events and critical project phases.
RCM System Deployment Project Planning & Execution
- Lead comprehensive project planning for RCM system deployment across KCH Dubai locations.
- Develop detailed implementation project plan: scope, WBS, schedule, resource allocation, budget, risk management, governance.
- Establish project organization: steering committee, workstream leads (clinical, finance, IT, training), project team structure, RACI matrices, decision protocols.
- Apply appropriate methodologies (Waterfall, Agile, Hybrid) using MS Project, Jira, or Smartsheet for project tracking.
- Coordinate multi-phase deployment rollout: pilot location selection, phased go-live strategy, parallel run planning, cutover execution, production transition.
- Manage project critical path, dependencies, resource loading, and schedule optimization to deliver on time and within budget.
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