Project Manager (Remote)

Coordinate telehealth equipment requests with VA sites and VISNs for technology refresh, expansion and provider iPad ordering orders

Communicate delivery schedules to sites, track progress, and follow up to validate and finalize open orders

Answer field questions on installation, ordering, deployment, decommissioning, and 1:1 replacement of end-of-life equipment

Support recurring VISN Lead, FTC, and TCT calls, plus ad hoc Telehealth Technology office hours, and send out action items within two business days of each meeting

Build and present slide decks regularly

Handle incoming questions from field staff by phone, email, and Teams (order status, serial numbers, turn-ins, help desk tickets, vendor site visits)

Support the OCC loaned mobile device program, including a master tracking log, order and shipment tracking, and check that site requests meet OCC guidelines and order limits

Communicate equipment recalls to the field

Maintain the Telehealth Technology Repository Sites: post deadlines, FAQs, and reference docs, build checklists and trackers, and archive outdated material

Quality check data submitted by sites and follow up on gaps

Produce the Monthly Synchronous/Asynchronous Equipment Delivery Tracking Status Report and contribute to program dashboards

Required Skills and Experience

Bachelor's Degree with 2-5 years of work experience (or commensurate experience in lieu of a degree)

1 to 3 years of project coordination or project management experience

Strong written and verbal communication, including presenting to groups

Comfortable juggling many sites and deadlines at once

Working knowledge of Microsoft SharePoint, Teams, Excel, and PowerPoint

Preferred Skills and Experience

Experience working at or supporting the Department of Veterans Affairs

Experience working with the VA

Experience managing technology acquisition and reporting

Telehealth or connected care experience, especially with VA Video Connect or OCC programs

Familiarity with VISN structure and field roles such as FTCs and TCTs

Experience with PowerBI, ServiceNow, or Maximo

Equipment deployment, logistics, or asset tracking background

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.