Project Manager

About This Role

Description

• Collaborate with the development team to define technical direction and system design for products and supporting systems.
• Create, manage, and track project documentation, including project schedules, detailed project plans, project scope statements, resource plans, risk and issues logs, and status reports.
• Tailor project management and support processes to meet the specific needs of each project.
• Oversee day-to-day project activities and staff, ensuring deliverables are on schedule and within budget.
• Communicate with internal and external stakeholders regarding project deliverables and manage expectations.
• Make decisions regarding trade-offs and risks, driving key decisions across projects.
• Provide recommendations on schedules, prioritization, and resource allocation based on team input.
• Report ongoing project plans and status to account managers, clients, and management.
• Contribute to strategic planning and asset creation processes.
• Manage resource planning and assess organizational capacity.
• Coach and train team members on software development and implementation best practices.
• Participate in the design and coding of products as needed.
• Collaborate with the development team to define technical direction and system design for products and supporting systems.
• Gather and analyze client feedback on product utilization; use reason to address emotional topics and analyze information effectively.
• Pursue ongoing training and development; maintain knowledge of HIS applications and enhance computer skills.
• Foster positive client relations to ensure business profitability; address difficult customer situations with professionalism.
• Continuously seek improvements and apply feedback for performance enhancement; monitor work quality diligently.
• Focus on conflict resolution and maintain confidentiality; listen actively and remain open to new ideas.
• Balance individual and team responsibilities; promote a positive team spirit and support collective success.
• Treat others with respect and inspire trust; uphold integrity and ethical standards.
• Adhere to policies and procedures, supporting the organization’s goals.
• Maintain consistent attendance and punctuality; ensure responsibilities are covered during absences.
• Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.

Requirements Skills and Abilities:

• Strong understanding of software development and integration, including proficiency in programming languages, APIs, and databases to effectively implement and troubleshoot solutions.
• Ability to analyze complex issues, identify root causes, and develop effective solutions, ensuring seamless implementation and minimal disruption to client operations.
• Excellent interpersonal skills to work with cross-functional teams and clients, clearly conveying technical information and gathering requirements to ensure successful project delivery.

Experience: 5+ years Relevant experience in software implementation, project management, or technical support, in a similar role.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Language: Excellent command of oral and written English and prefer Arabic.

Licenses / Certifications: SCE