Project Manager III - IN

Key Responsibilities

• Maintains day-to-day hygiene of the Findings & Assurance Register: logging new findings, confirming each has one named owner and one committed due date, and flagging items approaching the 30-day escalation clock.
• Tracks Deal Gate submissions against the 5 working day SLA, chasing named SME reviewers for sign-off and maintaining the decision record and evidence pack for each case.
• Compiles data for the DAO Scorecard each reporting cycle, including findings overdue, Deal Gate cycle time, Operational Readiness Review pass rate, escalations to Council, and SCH/Advent/Dell Med finding closure rate, under the direction of the Interim Lead and Programme Director.
• Manages scheduling, agendas, action logs and follow-up tracking for the Healthcare Assurance Forum and Mobilisation Forum.
• Supports Operational Readiness Review administration, collating evidence from named signatories, including Delivery, Infrastructure, Epic Apps, Security, Architecture and Clinical Informatics, ahead of go-live decisions.
• Assesses and manages variances against register due dates and Deal Gate SLA windows, escalating items approaching or breaching SLA to the Programme Director / Gate Coordinator, and immediately flagging any item with potential patient-safety implications rather than holding it for standard cadence.
• Maintains version control and distribution of the Governance Charter, Terms of Reference and related DAO artefacts as they are updated.
• Manages the competing needs of multiple stakeholders across EDE, Account Owners and Service Delivery Manager contacts to chase outstanding register and Deal Gate actions.
• Supports onboarding of new findings from SCH, Advent, Dell Med and future healthcare accounts into the register, ensuring illustrative placeholders are replaced with real, validated findings and named owners.
• Produces regular reporting packs for Healthcare Vertical LT and Account Executive Assurance sessions, communicating status and risk clearly to leadership.
• Provides ongoing work direction to any supporting coordination staff and fosters knowledge exchange within the DAO operations team as it scales.
• Knowledge
• Intermediate knowledge of the project and delivery lifecycle.
• Intermediate knowledge of Rackspace's Healthcare Vertical objectives and strategy, including the Healthcare Delivery Assurance Office operating model.
• Working knowledge of healthcare delivery environments sufficient to understand findings involving clinical workflow, PHI or regulatory scope. Clinical or compliance decision authority is not required or expected in this role.
• Basic to intermediate knowledge of healthcare-specific terminology and risk categories, including HIPAA, PHI and EHR platforms such as Epic and Cerner, as used within the Findings Register and Deal Gate.

Skills

• Project Management
• Delivery Management
• Risk Assessment/Management
• Stakeholder Management (internal/external)
• Process Improvement
• Business Analytics
• Presentation Building
• Jira Software Skills
• Education
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement
• Certifications
• CAPM or PMP preferred.
• ITIL Foundation a plus.
• No clinical or healthcare compliance certification required; healthcare industry exposure is required instead, see Experience.

Experience

• 5-7 years of experience in project or programme management required, consistent with the standard Project Manager III level.
• Demonstrable experience working within or supporting healthcare accounts or healthcare IT environments required, for example a healthcare provider, payer, or healthcare technology delivery organization.
• Physical Demands
• General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations, and to align with US Healthcare Vertical working hours as needed.
• Travel
• Remote
• Project Management
• Delivery Management
• Risk Assessment/Management
• Stakeholder Management (internal/external)
• Process Improvement
• Business Analytics
• Presentation Building
• Jira Software Skills
• Education
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement
• Certifications
• No clinical or healthcare compliance certification required; healthcare industry exposure is required instead, see Experience.

About Rackspace Technology

Preferred Qualifications

• CAPM or PMP preferred.
• ITIL Foundation a plus.