Project Manager, Group Benefits Operations

Role overview

Project delivery and operations

• Lead initiatives from intake and prioritization through planning, implementation, stabilization, and benefits realization.
• Maintain initiative plans, milestones, dependencies, risks, costs, benefits, ownership, and leadership decisions.
• Improve customer experiences, service performance, quality, capacity, and end-to-end operational processes.
• Identify and implement process improvement, digitization, automation, data, and AI opportunities.
• Coordinate requirements, testing, change management, training, communications, cutover, and post-implementation stabilization with Product and Technology.
• Support service recovery and workforce or capacity initiatives through data validation, root-cause analysis, remediation, and escalation.
• Support business cases, budgets, forecasts, resource plans, benefit measures, and vendor coordination.
• Track compliance, risk, privacy, security, records, accessibility, control remediation, evidence, approvals, and commitments through closure.

Required qualifications

• Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; equivalent education and experience may be considered.
• Five or more years of progressive project, operational improvement, or transformation leadership in financial services, insurance, benefits administration, or another regulated environment.
• Experience in Group Benefits operations, products, claims, benefits administration, sponsor or member servicing, billing, eligibility, or plan design.
• PMP, PRINCE2, Agile, Lean Six Sigma, or equivalent project management or process-improvement certification.
• Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent platforms.

Preferred qualifications

• Full-lifecycle delivery and operations or service-delivery experience, including governance, executive reporting, and operational readiness.
• Experience with process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change.
• Business and financial acumen, including business cases, cost-benefit analysis, budgets, forecasts, vendor assessment, and benefits measurement.
• Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls.
• Strong analytical, communication, facilitation, negotiation, stakeholder-influence, and discretion skills.

Working arrangement

• The role is identified as hybrid.

Compensation

• The advertised salary range is CAD 92,900 to CAD 142,900; incentive compensation may also be available.