Project Manager, Group Benefits Operations

Role overview

Position responsibilities

• Lead moderate-to-large initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization.
• Define problems, requirements, outcomes, operational impacts, and sustainable solutions with operational leaders.
• Track initiative ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions.
• Establish governance through integrated plans, decision logs, risk and issue registers, change control, reporting, forums, escalations, and follow-through.
• Improve plan sponsor and member experience, service performance, quality, capacity, and end-to-end processes.
• Implement process improvement, digitization, automation, data, and AI opportunities.
• Coordinate requirements, testing, change management, training, communications, cutover, and post-implementation stabilization with Product and Technology.
• Support service recovery, workforce, and capacity work through data validation, root-cause analysis, resource assessment, remediation, and escalation.
• Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance.
• Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations.
• Track compliance, control remediation, evidence, approvals, and commitments through closure.
• Handle sensitive information discreetly and build cross-functional accountability.

Required qualifications

• Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; equivalent education and experience considered.
• Five or more years leading complex projects, operational improvement, or transformation in financial services, insurance, benefits administration, or another regulated environment.
• Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor or member servicing, billing, eligibility, or plan design.
• PMP, PRINCE2, Agile, Lean Six Sigma, or equivalent project-management or process-improvement certification.
• Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms.

Preferred qualifications

• Preferred full-lifecycle project delivery and strong operations and service-delivery knowledge.
• Preferred portfolio governance, risk and issue management, measurement, executive reporting, and recommendation experience.
• Preferred experience in process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change.
• Preferred financial acumen in business cases, cost-benefit analysis, budgeting, forecasting, vendor assessment, and benefits measurement.
• Preferred knowledge of operational risk, compliance, privacy, information security, records, accessibility, third-party risk, and controls.
• Preferred analytical, communication, facilitation, negotiation, stakeholder-influence, integrity, and discretion skills.
• Advanced Microsoft 365 and project, collaboration, reporting, and data-visualization proficiency is preferred.

Work arrangement

• The position is identified as hybrid.

Compensation

• The posted Toronto salary range is CAD 92,900 to CAD 142,900; incentive compensation may also be available.
• Actual salary varies based on location and job-related factors.

Benefits and team

• Eligible employees may receive health, dental, mental health, vision, disability, life, wellness, retirement, and employee and family assistance benefits.
• The company describes a flexible, inclusive environment with learning and career development support.

About Manulife