Project Manager - Ecommerce Operations

Project Manager: Ecommerce Operations

Salary

1. Ecommerce Operations Project Management — 30%

Responsibilities

• include:
• Managing multiple ecommerce operational projects simultaneously
• Creating clear timelines, owners, milestones and execution plans
• Coordinating cross-functional stakeholders across Ecommerce, Product, Engineering, Finance, Supply Chain, Customer Support and external partners
• Following up consistently to maintain execution momentum
• Identifying blockers, risks and dependencies early
• Escalating issues clearly and constructively
• Ensuring projects launch operationally stable and scalable
• Driving post-launch stabilization, reporting and optimization
• Using project management tools effectively; prior Basecamp experience is a definite plus
• The expectation is excellent ownership, communication, urgency and execution discipline.
• 2.
• Logistics, Fulfillment & Delivery Operations — 25%
• Support logistics and fulfillment transformation initiatives across existing and new markets.

Responsibilities

• include:
• Managing logistics partner evaluation, onboarding and transition projects
• Supporting forward fulfillment, reverse fulfillment and COD operational readiness
• Coordinating delivery capability improvements, including faster delivery propositions where relevant
• Working with logistics technology platforms and delivery partners on implementation
• Monitoring delivery SLAs, fulfillment performance and operational stability
• Coordinating issue resolution across logistics, warehouse and customer support teams
• Driving continuous improvements in delivery experience, cost and reliability
• The expectation is scalable, reliable and commercially sensible ecommerce logistics execution.
• 3.
• Marketplace & New Channel Operations — 15%
• Own operational execution for marketplace, partner channel and new market launch initiatives.

Responsibilities

• include:
• Managing operational readiness for new ecommerce channels and partner integrations
• Coordinating catalog, pricing, inventory, fulfillment and customer experience workflows
• Aligning internal stakeholders and external partners ahead of launch
• Supporting launch governance, testing, issue resolution and operational stabilization
• Monitoring operational performance post-launch and driving improvements
• Ensuring new channels are operationally scalable and commercially viable
• The expectation is smooth launches, strong partner coordination and disciplined post-launch execution.
• 4.
• Commercial Operations & Catalog Expansion Support — 15%
• Support operational execution for strategic commercial initiatives and catalog growth programs.

Responsibilities

• include:
• Coordinating operational readiness for large-scale catalog expansion initiatives
• Working with Brand Portfolio Managers, Supply Chain, Warehouse and Ecommerce teams
• Supporting stock readiness, pricing, promotions and operational workflows
• Tracking execution progress, issues and dependencies
• Ensuring catalog growth initiatives are operationally scalable
• Identifying process improvements and automation opportunities
• The expectation is strong operational support for growth initiatives without creating unnecessary manual complexity.

5. Payments & PSP Operations — 10%

Responsibilities

• include:
• Researching and evaluating leading payment service providers
• Managing proposal collection, commercial comparisons and recommendation documents
• Coordinating approvals, implementation planning and launch readiness
• Working closely with Finance, Product, Engineering and external PSP partners
• Monitoring payment performance, cost, reliability and operational issues post-launch
• Managing ongoing PSP relationships and optimization opportunities
• The expectation is commercially sharp and operationally reliable payment execution.
• 6.
• Reporting, Visibility & Process Improvement — 5%
• Drive operational visibility, reporting and continuous improvement.

Responsibilities

• include:
• Maintaining clear project trackers, dashboards and status updates
• Providing concise stakeholder visibility on progress, blockers and risks
• Identifying recurring operational inefficiencies proactively
• Supporting SOP creation, process improvement and automation initiatives
• Reducing manual dependency and improving operational scalability
• The expectation is operational clarity, transparency and continuous improvement.

Success Profile

• The ideal candidate:
• Has strong ecommerce operations and project management experience
• Is proactive, organized and execution driven
• Communicates clearly and collaborates well across teams
• Pushes projects forward without constant supervision
• Has strong urgency, follow-through and attention to detail
• Can manage multiple high-pressure projects simultaneously
• Escalates issues early instead of hiding problems
• Understands ecommerce operations, logistics, marketplaces, payments and partner management
• Is comfortable working with senior stakeholders and external partners
• Uses project management tools well; prior Basecamp experience is a definite plus
• Thrives in fast-moving environments

Preferred Background

• Ecommerce operations experience
• Logistics, fulfillment or marketplace project experience
• COD, PSP or payment operations experience
• GCC ecommerce experience preferred
• Shopify ecosystem familiarity preferred
• Strong reporting, documentation and stakeholder coordination skills